Head of Customer Engagement

Adobe

Head of Customer Engagement at Adobe coordinating enterprise customer transformation strategies and innovations. Leading high-performing teams to drive rapid adoption and value realization for strategic clients.

Posted 5/20/2026full-timeRemote • Texas, Washington • 🇺🇸 United StatesLead💰 $178,500 - $293,900 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

product managementcustomer engagementcontent transformationproduct innovationperformance marketingmartech softwareAdobe FireflyAdobe Experience CloudAdobe Creative CloudGenStudio

Soft Skills

team leadershipcoachingempowermentcommunicationcustomer obsessionsimplifying complex conceptshigh-performance culture

Tools & Technologies

Adobe solutions

Industry Keywords

customer-facing rolesmanagement consultingenterprise-scalecreative toolingcustomer goalshigh-impact features

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Recruit, coach, and empower a team of high-performing AI Engagement and Program Managers
Lead the team to drive enterprise-scale creative and content transformations
Function as a continuous product innovation engine—originating and launching 0à1 product opportunities
Establish proven approaches to measure and articulate value across the customer base
Stay current on advancements in generative AI, creative tooling, and performance marketing
Foster a high-performance, product management and customer-obsessed culture

Requirements

What you’ll need

15+ years in customer-facing roles within management consulting and product management
10+ years in team leadership roles
Experience with martech software vendors is preferred
Understanding and experience with Adobe Firefly, Adobe Experience Cloud, Adobe Creative Cloud, GenStudio for Performance Marketing
Proven ability to understand customer goals and align them with high-impact features and capabilities of Adobe solutions
Outstanding communicator who simplifies complex AI concepts for C-suite customers

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities