Senior Technical Account Manager

Adobe

Senior Technical Account Manager utilizing Workfront to solve technical issues and enable customer success. Collaborating with a dynamic team and leading projects in Adobe’s Digital Experience elite service.

Posted 5/29/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $117,300 - $209,600 per yearWebsite

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Hard Skills

WorkfrontWorkfront WorkflowWorkfront PlanningFusion ScenariosAEM Native IntegrationAEM Assetsartificial intelligenceGenStudio for Performance Marketing

Soft Skills

presentation skillsinterpersonal skillscommunication skillsleadership

Tools & Technologies

AdobeWorkfrontAEM

Certifications & Qualifications

Workfront Professional CertificationWorkfront Expert Certification

Industry Keywords

content life cyclecontent supply chain

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Work with customers at varying stages of solution maturity to solve targeted customer issues
Enable customers on Workfront features and functionality in short-term engagements
Effectively assess a customer’s technical needs, devise efficient solutions, and present options to the customer
Proactively maintain the highest level of technical expertise by staying current with new Workfront releases and functionality
Build trusted advisor relationships with customers and product teams
Take leadership during project discovery and delivery, while collaborating with the TAM or CSM
Participate within the Adobe technical community to develop and share guidelines and processes

Requirements

What you’ll need

3+ years of Consulting Experience with Workfront
Experience implementing Workfront Workflow and Workfront Planning
Experience building and consulting on Fusion Scenarios
A deep understanding of the content life cycle and content supply chain
Experience with the Workfront > AEM Native Integration or connecting Workfront and AEM Assets via Fusion
Demonstrate proficiency in artificial intelligence (AI) technologies
Experience with or general understanding of GenStudio for Performance Marketing
Workfront Professional or Expert Certification
Good presentation and interpersonal skills both verbal and written in English

Benefits

Comp & perks

Comprehensive benefits programs
Professional development opportunities