Customer Care Engineer

Adobe

Service Customer Support role managing relationships and contracts in the energy sector. Developing strategies for customer retention and ensuring compliance with service agreements.

Posted 7/3/2026full-timePanama City • 🇵🇦 PanamaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, contract negotiation, and project management within the energy sector, ensuring compliance with contractual obligations and effective communication with stakeholders. Proficient in managing service contracts, billing processes, and delivering insightful reports to support business objectives.

Highest-signal resume keywords

Customer Relationship ManagementContract ManagementProject ManagementFluent in Spanish and EnglishEnergy Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationProject Billing ManagementKPI FulfillmentContractual ComplianceService Contract Management

Soft Skills

Clear CommunicationCollaborationBusiness Acumen

Tools & Technologies

SAPSalesforce

Industry Keywords

Energy MarketWind TurbineAircraft Industry

About the role

Key responsibilities & impact

Develop and maintain relationships with existing customers, leveraging customer intimacy to ensure renewals of Service Contracts and secure additional business.
Define common strategy in customer relationship management (aligned with Operation Managers).
Assist the commercial department in the negotiation of new Service Contracts, Renewals, Settlements, Amendments and Additional Services quotations.
Assist with answering contractual questions from Customers, Sales Department and Service Operations.
Assure fulfillment of Service Contracts KPIs.
Lead monthly and regular meetings with Customers, assuring compliance of contractual obligations.
Deal with technical open cases resolution process (clear communication, regular meetings, close collaboration with Product Support, Engineering, etc.)
Control project Billing plan including adequate invoicing of fees, variables, aftersales, bonus and penalties.
Ensure timely collection of customer payments and assure overdues management.
Ensure correct information in SAP and Sales Force related to the Contract.
Responsible for contract availability monthly monitoring and negotiation with customer related to production period, supporting Service Operations.
Maintain Monthly Reports deliveries to Customers.
Prepare project monthly reports and present it to the board.

Requirements

What you’ll need

Engineering or Business Administration degree.
At least 3-5 years of experience in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers) within the energy market.
Good business sense and good economical understanding of contracts.
Contract and Project management knowledge.
Language skills: Spanish and English fluent, Portuguese desired.
Wind turbine, Energy or Aircraft industry experience would be considered.

Benefits

Comp & perks

Your unique perspective is what will help us powering the solution for a sustainable, green energy future.