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Customer Support
AdobeService Customer Support Representative responsible for managing customer relationships and service contracts in the renewable energy sector. Engaging with clients to ensure contract compliance and project profitability.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, contract negotiation, and project management within the wind turbine, energy, or aircraft industries. Proficient in managing service contracts and ensuring compliance with KPIs while maintaining strong customer relationships.
Highest-signal resume keywords
Customer Relationship ManagementContract ManagementProject ManagementFluent in Spanish and EnglishWind Turbine Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract NegotiationProject Billing ControlKPI FulfillmentTechnical Case ResolutionEconomic Understanding of Contracts
Soft Skills
Good Business SenseInterpersonal CommunicationProblem Solving
Certifications & Qualifications
Engineering DegreeBusiness Administration Degree
Industry Keywords
Energy IndustryWind TurbineAircraft Industry
About the role
Key responsibilities & impact- Develop and maintain relationships with existing customers
- Define common strategy in customer relationship management
- Assist the commercial department in the negotiation of new Service Contracts
- Assist with answering contractual questions from Customers
- Assure fulfillment of Service Contracts KPIs
- Lead monthly and regular meetings with Customers
- Deal with technical open cases resolution process
- Control project Billing plan including adequate invoicing
- Ensure timely collection of customer payments
- Responsible for contract availability monitoring
Requirements
What you’ll need- Engineering or Business Administration degree
- At least 3-5 years of experience in a customer-facing position
- Good business sense and good economical understanding of contracts
- Contract and Project management knowledge
- Language skills: Spanish and English fluent, Portuguese desired
- Wind turbine, Energy or Aircrfat industry experience would be considered.
Benefits
Comp & perks- Health insurance
- Paid time off