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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting Oracle Applications and Cloud services, ensuring system stability and performance through effective incident management and stakeholder engagement. Proven ability to collaborate with cross-functional teams to drive continuous improvement and automation initiatives.
Highest-signal resume keywords
Oracle Applications SupportOracle Cloud Application ServicesOracle APEXOracle SQL/PLSQL DatabaseIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Oracle APEXOracle Cloud InfrastructureOracle SQL/PLSQL DatabaseORDSIncident TriageService Request ResolutionDeployment ValidationPost-Deployment TestingContinuous ImprovementAutomation Initiatives
Soft Skills
Stakeholder Relationship ManagementCollaborationProblem SolvingCommunication
Tools & Technologies
Helix SystemArcadis’ Policies for SLAs
Industry Keywords
Production SupportMiddleware SystemsMulti-National EnvironmentMulti-Vendor EnvironmentService Excellence
Tech Stack
Tools & technologiesCloudOracleSQL
About the role
Key responsibilities & impact- Provides production support to maintain environment stability, coordinate code migrations, and resolve first-line incidents for the GSI Solutions team.
- Proactively engages with Key Business Users to receive feedback, gauge satisfaction with systems, and address issues or concerns.
- Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability, reliability, and performance of middleware systems.
- Monitor Oracle the various Application & Extension services across production services to detect and escalate incidents according to SLAs.
- Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps.
- Validate deployments and run post-deployment smoke tests to confirm service stability.
- Track incident trends and provide input to continuous improvement and automation initiatives.
Requirements
What you’ll need- Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 of which with Oracle Cloud application services.
- Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi-national, multi-vendor environment.
- Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi-disciplinary teams with internal and external resources.
- Primary: Oracle APEX, Oracle Cloud Infrastructure, Oracle SQL/PLSQL Database, ORDS
- Secondary: Helix system, Arcadis’ policies for SLAs, Problem escalation, Deployment processes.
Benefits
Comp & perks- Health insurance
- Pension scheme
- Flexible working hours
- Professional development opportunities
