Commercial Support Specialist – Sales

Bank of America

Commercial Support Specialist for Bank of America managing client relationships and sales processes. Collaborating with internal partners to drive financial growth and enhance customer satisfaction.

Posted 5/20/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $32 - $46 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysiscritical thinkingclient relationship managementbanking operationscommercial bankingfinancial servicessales analyticsrisk managementbanking regulationscustomer insights

Soft Skills

effective communicationcollaborationtime managementproactive mindsetresults-drivenclient relationship buildingmultitaskingproblem-solvingorganizational skillsstrategic planning

Tools & Technologies

Microsoft OfficeExcelCustomer Relationship Management systemsTableaubanking software toolssales toolsdashboardsanalytics toolspresentation softwareaction plan tracking systems

Certifications & Qualifications

Bachelor's degree

Industry Keywords

bank productscommercial clientsfinancial regulationsclient management processestreasury managementloansdepositssales supportclient satisfactiondigital adoption

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Coordinates sales process activities including developing contact strategies, planning for client meetings, creating presentation materials, tracking action plans, and working with solutions partners
Leverages analytics and sales tools to gather research on industries, clients, and prospects to help client teams build existing and prospective relationships
Conducts proactive analytic activities, leveraging sales tools and dashboards to assist in enhancing existing relationships, and identifying opportunities for deepening client relationships
Leads market-level sales analytics to grow revenue, deepen client relationships, and facilitate digital adoption, proactively identifying thought leadership content to support client and prospect relationship building efforts
Owns, ensures, and manages accuracy of information within the client relationship management system
Manages risk activities and serves as the point of contact for escalations related to fraud, exception wires, uncollected funds, and timely remediation of overdrafts
Meets all sales and service needs of existing and potential customers in accordance with bank goals to attain growth, profitability, and customer satisfaction

Requirements

What you’ll need

Experience in banking, financial services or sales support roles
Understanding of bank products, services operations, systems and policies and procedures for business and commercial clients
Ability to analyze data, identify trends and make recommendations based on data insights
Applies critical thinking to determine solutions and experiences to improve clients’ financial lives
Builds strong client relationships through effective communication and collaboration
Executes multiple tasks simultaneously
Displays a proactive mindset and effective time management
Demonstrates a results-driven mindset and prioritizes client interests
Strong computer application skills, including Microsoft Office with expertise in Excel
Bachelor’s degree
Experience in banking center relationship management, commercial or business banking
Knowledge of global commercial banking products, client management processes and services such as loans, treasury management and deposits
Understanding of banking regulations and compliance policies
Experience using Customer Relationship Management systems, Tableau and/or banking software tools

Benefits

Comp & perks

industry-leading benefits
access to paid time off
resources and support to employees for making a genuine impact