Business Support Lead I – Consumer Investments

Bank of America

Leads support and administrative functions for Consumer Investments market at Bank of America. Responsibilities include budget analysis, operations analysis, and personnel training.

Posted 7/1/2026full-timeCharlotte • Florida, North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and analytical skills in budget analysis, operations analysis, and process improvement while effectively managing multiple projects and maintaining high service quality. Proficient in MS Office Products and capable of handling confidential information with integrity.

Highest-signal resume keywords

Budget AnalysisOperations AnalysisProcess ImprovementMS Office Products ProficiencyConsumer Investments Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget AnalysisOperations AnalysisProcess ImprovementAccuracy/Quality ControlConfidential Material Handling

Soft Skills

Attention to DetailOrganizational SkillsInterpersonal CommunicationTime ManagementExecutive Presence

Tools & Technologies

MS Office ProductsCall Center Experience

Industry Keywords

Financial Industry ExperienceConsumer Investments KnowledgeAdministrative Support FunctionsWorkflow ManagementHigh-Level Client Contact

About the role

Key responsibilities & impact

leads the support/administrative functions for a Consumer Investments market/region usually at a local level
budget analysis and recommendations
operations analysis
identification and resolution of workflow issues
associate training
service quality
process improvement
resolves personnel, audit and/or budget issues by researching and analyzing unusual problems
administers bank programs and policies and provides interpretation to department
requires an in-depth knowledge of bank policies and programs and of the department's functional operations
may direct workflow activities
performs varying, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence
usually relieves management of administrative details
gathers, compiles and reports information relevant to/for department
may manage a number of different and often conflicting objectives, projects or activities at one time
communicates with executives and line management to gather or convey relevant information
may be involved in high-level client contact and exposure to sensitive information

Requirements

What you’ll need

1-3 years of financial industry experience
demonstrated ability in either current or prior positions to interact with senior level leaders
accuracy/quality control – must demonstrate accuracy & thoroughness and monitor own work to ensure quality
ability to work independently, multi–task, manage time wisely; handle confidential and sensitive material with highest degree of integrity.
excellent attention to detail and organizational skills
pro-active with ability to stay focused and maximize time efficiently
strong executive presence; superior interpersonal communications skills
MS Office Products (Outlook, Word, Excel, PowerPoint). Must be proficient with these programs.
call center experience (desired)
consumer investments knowledge (desired)
Bachelor's Degree or equivalent work experience (desired)

Benefits

Comp & perks

affordable, competitive and flexible benefits
health insurance
wellness programs