Bank of America

Operations

• Develop and maintain volume forecasting, capacity planning, and resource optimization models
• Research and implement new predictive modeling and operations research methodologies
• Assist in driving forecasting and capacity modeling consistency and innovation across team
• Routinely partner with Front Line Units (FLUs) to ensure model accuracy
• Conduct model production and performance presentations with executive leadership
• Assist with documentation and other efforts to adhere to Model Risk Management (MRM) requirements
• Serve as volume forecasting subject matter expert to help with analyst onboarding and training across Resource Analytics

Quantitative Operations Associate II – Lead Modeler

QA Engineer

• Preparing and reviewing documentation in accordance with the bank's policies and procedures
• Working on highly complex documentation and supporting Loan Administrators
• Assisting the Market Leader in directing workflow and performing quality assurance
• Managing highly complex loan documentation while adhering to compliance and regulatory guidelines
• Reviewing loan documentation for accuracy and completeness
• Ensuring closing disclosure and loan document packages are prepared according to regulatory and client expectations

Document Administrator III – Custom Mortgage Lending, Inline Quality Assurance Specialist

General

• Senior Technology Program delivery lead responsible for managing, planning, remediation, financial and risk management of the End of Life technology program within International Technology and Global Payment Solutions Technology (ITGPST)
• Work across ITGPST to define and execute processes and governance routines to proactively manage End of Life Technology
• Identify and document risks associated with EOL, develop actions plans to address gaps and ensure effective execution of deliverables
• Facilitate bi-lateral communication between enterprise groups and technology teams to resolve remediation challenges
• Track and report on status against Plans generating working reports for team members and executive level status for senior leaders

Senior Delivery Lead

• Lead, coach, and develop Operations Analysts aligned to assigned regions, ensuring consistent execution of operational priorities and performance expectations
• Drive the evolution and elevation of the Operations Analyst operating model, reinforcing standardized practices, tools, and accountability across regions
• Partner closely with Regional Operations Managers, Region Executives, and Performance Managers to support regional priorities while maintaining clear role alignment and ownership
• Translate national operational strategies, policies, and initiatives into effective and consistent field execution through the Operations Analyst team
• Provide ongoing performance management, inspection, and feedback to Operations Analysts to reinforce operational rigor, risk discipline, and continuous improvement
• Identify trends, gaps, and opportunities across regions by leveraging data, metrics, and field insights; escalate and influence resolution as appropriate
• Ensure adherence to enterprise process, risk, and control standards, supporting timely issue identification, escalation, and remediation
• Support audit, risk, and compliance activities impacting Operations Analysts, including preparation, response, and remediation follow‑through
• Foster strong collaboration with Risk, Compliance, Business Controls, and enterprise partners to support effective delivery of operational initiatives
• Contribute to stakeholder materials, reporting, and operational insights to support regional and national leadership decision‑making

Consumer Banking Operations Manager

Bilingual

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Relationship Banker – Bilingual Spanish or Chinese-Mandarin Preferred

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Relationship Banker – Bilingual Spanish Preferred

DevOps Engineer

• Deployment of code and/or retrofit of production code
• Configure CD tools for Application Deployments and Onboarding Applications into CI/CD.
• Defect triage of deployment issues in the controlled environments.
• Communicating to our clients and/or consulting on design of infrastructure
• Working side by side with testers and developers to ensure all are working cohesively.
• Technical documentation
• Partnership and communications with internal customers and partner teams
• Configures and maintains the set of tools and services that provide Continuous Integration and Continuous Delivery (CI/CD) services and validates access control mechanisms for the Software and Infrastructure Engineering team throughout the software development lifecycle
• Reviews the configuration of applications servers to confirm that CI/CD service platform onboarding pre-requisites are available and configured properly
• Monitors and responds to “how-to" information requests about CI/CD Software service use and to alerts based on the CI/CD services KPIs
• Responds to risk or audit identified issues with access control processed designed for compliance with firm separation of duties practices and software release management standards, and policies
• Works with Infrastructure and Solutions Engineers to understand changes in CI/CD service platform components and behaviors, creating or contributing to the CI/CD Platform services documentation
• Executes change tickets for CI/CD service onboarding and decommissioning using approved change management processes as scheduled by Software or Infrastructure Engineers
• Works with Site Reliability Engineers to understand the planned changes in monitoring and alerting capabilities

Financial Planning and Analysis

• managing a team that may be composed of field-based Financial Solutions Advisors
• driving local strategies and tactics surrounding the client experience
• deepening and growing relationships
• ensuring operational excellence at the market and financial center levels
• working across the organization to develop business knowledge and cultivate one team partnership to collectively achieve results

Consumer Investments Market Leader – Wealth Management

• Working with high-net worth individuals identifying needs, developing relationships, reviewing financial goals, and delivering comprehensive recommendations
• Collaborating with and being mentored by Merrill Financial Advisor Teams
• Developing a book of business to meet and exceed established performance hurdles
• Effectively prioritizing sourcing prospective clients and executing highly customized solutions
• Recommending investment products and services based on client objectives
• Balancing investment growth, referral activities, customer follow up, and personal growth and development
• Organizing and managing resources to run a productive practice
• Seeking the expertise of specialists to identify planning and investment strategies for a client
• Completing mandated training, assessments, performance goals and continuing education requirements

Financial Advisor – Merrill Advisor Development Program

Consultant

• Provide immediate end-to-end resolution of high-priority corporate and regulatory complaints
• Own the client contact until resolution
• Provide updates to appropriate stakeholders
• Produce a detailed post-mortem report once breakdown areas have been identified
• Identify improvement opportunities and actionable projects that correlate directly with the detailed gap analysis and post-mortem report
• Driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF)
• Provide analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards
• Monitor and test controls and implement quality assurance and quality control processes within the LOB or ECF

Corporate Complaint Consultant – Executive Escalation Specialist

Security Engineer

• Design, build and implement scalable, repeatable processes that integrate security, governance, and risk management into the AI lifecycle, ensuring consistency and auditability.
• Support the development, implementation, and continuous improvement of the organization's AI Governance program, with a focus on cybersecurity and risk management.
• Identify and mitigate AI-specific risks (e.g., model abuse, prompt injection, data leakage, model theft), embedding security and governance into AI development, deployment, and third-party usage.
• Support issue management activities by tracking AI-related risks, findings, and remediation actions.
• Prepare governance reports, metrics, dashboards, and presentations for management and governance committees.
• Participate in internal audits, regulatory examinations, and control assessments related to AI systems and AI governance practices.
• Contribute to the development of AI testing, validation, and monitoring requirements designed to identify security, compliance, and operational concerns.
• Monitors information security trends internal and external to the bank and keeps leadership informed.

AI Security Enablement – Governance

Data Analyst

• Supporting analytical work efforts for various projects within a Line of Business or business discipline.
• Leveraging databases to acquire client and performance data, transforming extracted data into meaningful insights and trends.
• Delivering those insights to leaders to make complex business decisions.
• Working with business partners to understand, coordinate, and deliver agreed upon priorities while communicating complex data outputs and delivering the appropriate summary and data required.
• Maximizing the value of our product and tech delivery as an individual contributor.
• Overseeing the development projects and tools which support various functions across Global Operations.

Client Quantitative Analyst I – Data Reporting and Operations Management

Administrative Assistant

• This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness.
• Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements.
• Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.
• The Project Manager is responsible for the Operational project deliverables of multiple strategic initiatives at one time spread across multiple lines of businesses (LOB’s).
• The Project Manager may work directly with a Technology Delivery lead if the project is technology focused or independently if the project is process driven.
• The Project Manager follows the Agile project methodology and adheres to the Global Change Standards as defined by the Bank.
• The Project Manager identifies the key resources required for the project and ensures that their deliverables are completed to meet the timeline requirements.
• The Project Manager is responsible for the successful implementation of project scope as agreed upon with the LOB and documents the success metrics upon project completion.
• The ETS Project Manager will work in conjunction with the Technology Delivery Lead to monitor and report out on the actual financial performance against the original forecast.
• Project risks are continually identified and escalated to minimize risk exposure.
• The candidate must be able to work independently, possess a strong process expertise, and demonstrate strategic thinking and tactical planning with a proven ability to turn complex ideas into well-structured processes.
• The candidate must be able to develop concise and succinct presentations that will influence dialogue at all levels including the expertise in knowing the fine balance between detailed and high-level messages.
• The role requires skillful communication abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.
• Other responsibilities require the ability to develop strong partnerships and relationships including full coordination with business partners.

Project Manager – Transformation, Initiatives and Process

Merchant

• Provides merchant client advisory and solutions that address their processing needs
• Proactively identifies opportunities to grow net new business to the firm
• Provides high level advisory to deepen relationships with clients by working closely with Business Banking Relationship Managers and Merchant Solutions partners
• Works across a matrixed coverage organization to deliver responsible growth and serves as the merchant point of contact for relationship management teams and leaders
• Requires travel to in-person meetings with clients, internal partners, and leaders
• Includes all sales administration functions, including developing and maintaining a strong pipeline, pre-call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management and contract renewals
• Requires prospecting for existing Business Banking clients with merchant services needs

Merchant Specialist

Banker

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of financial and life priorities
• Connecting clients to solutions that meet financial goals