Test Automation Engineer – Customer Process Automation

BJAK

Test Automation Engineer automating and validating AI-driven insurance customer workflows. Collaborating with global engineering teams to enhance process quality and reliability.

Posted 6/27/2026full-timeRemote • 🇨🇳 ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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The ideal candidate must demonstrate a strong ability to design and implement automated testing strategies while collaborating effectively with cross-functional teams to ensure product quality and customer satisfaction. A disciplined approach to identifying edge cases and improving QA practices is essential for enhancing customer journey reliability.

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Applicant Tracking System Keywords

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Hard Skills

QA AutomationTest EngineeringSoftware TestingWeb UI TestingAPI TestingEnd-to-End Workflow TestingAutomated Test SuitesRegression TestingPerformance TestingLoad Testing

Soft Skills

Attention to DetailClear CommunicationOwnership MindsetStructured ApproachProblem-SolvingCollaborationAdaptabilityCritical ThinkingCustomer FocusDiscipline

Tools & Technologies

PlaywrightCypressSeleniumPostmanRestAssuredCI/CD PipelinesAutomation FrameworksQA ToolingWorkflow Automation SystemsDistributed Systems

Industry Keywords

FintechInsurance ProductsCustomer JourneyTransactional SystemsEdge CasesCustomer Impact AnalysisWorkflow TransitionsBug TrackingTest StrategyAutomation-Heavy Platforms

Tech Stack

Tools & technologies

CypressDistributed SystemsSelenium

About the role

Key responsibilities & impact

Build and maintain automated test suites for customer-facing web, API and workflow systems.
Design end-to-end test coverage for insurance customer journeys including quotes, policy issuance, renewals, endorsements and claims.
Automate validation of multi-step customer processes and workflow transitions.
Improve regression testing coverage to prevent customer-impacting issues.
Work closely with engineers and product teams to validate workflows before release.
Identify edge cases, failure scenarios and gaps in customer process flows.
Track and document bugs with clear reproduction steps and customer impact analysis.
Support manual testing for complex or evolving workflows where automation is not yet complete.
Improve QA practices, automation frameworks and test strategy across teams.
Continuously enhance confidence in customer journey stability and correctness.

Requirements

What you’ll need

Experience in QA automation, test engineering or software testing roles.
Strong ability to build automated tests for real-world customer-facing systems.
Good understanding of web UI testing, API testing and end-to-end workflow testing.
Experience validating multi-step business processes or transactional systems.
Strong attention to detail and ability to identify edge cases in user journeys.
Clear communication when reporting bugs, risks and customer-impacting issues.
Experience working closely with engineers, product and operations teams.
Strong ownership mindset for product quality and customer experience.
Practical, structured and disciplined approach to testing.
Comfortable working in fast-paced product development environments.
Bonus Points
Experience with Playwright, Cypress, Selenium or similar automation frameworks.
Experience with API testing tools such as Postman, RestAssured or similar.
Experience testing workflow automation systems, fintech or insurance products.
Experience with CI/CD-integrated test pipelines.
Experience improving customer journey reliability in production systems.
Understanding of distributed systems or event-driven workflows.
Experience with performance or load testing tools.
Contributions to test automation frameworks or QA tooling improvements.
Experience working in AI-driven or automation-heavy platforms.

Benefits

Comp & perks

Own Customer Journey Quality for AI Systems – Ensure real-world insurance workflows work flawlessly.
High-Impact Engineering – Directly improve customer experience and operational reliability.
Global Engineering Team – Work with experienced engineers across multiple countries.
Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams.
International Exposure – Build systems used across Southeast Asia markets.
Learning & Development Budget – Support continuous QA and technical growth.
High Ownership Environment – Strong autonomy over automation strategy and test coverage.
Modern Engineering Culture – Focus on reliability, automation and engineering excellence.
Competitive Compensation – Attractive salary package based on experience and impact.