Customer Support Specialist

Boeing

Experienced Customer Support Specialist at Boeing helping customers in Amsterdam with spare parts inquiries. Responsible for supplier management strategies and customer data analysis.

Posted 7/3/2026full-timeAmsterdam • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and supply chain management, with strong capabilities in data analysis, reporting, and effective communication. Proficient in utilizing ERP systems and database management tools to enhance operational efficiency and support on-time delivery objectives.

Highest-signal resume keywords

Customer Support ExperienceData AnalysisERP Systems (SAP)Microsoft ExcelPresentation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer SupportSupply Chain ManagementERP SystemsDatabase ManagementReporting SystemsTroubleshootingRFQ ApprovalDelivery Problem ResolutionMaterial Coordination

Soft Skills

Effective CommunicationCollaborationPresentation SkillsAbility to Handle PressureSelf-Motivation

Tools & Technologies

SAPSalesforceSpotfireTableauMicrosoft ExcelAccessSmart Sheet

Industry Keywords

Customer InquiriesSupplier ManagementOn-Time DeliveryPerformance AnalysisProvisioning Products

Tech Stack

Tools & technologies

ERPTableau

About the role

Key responsibilities & impact

Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution
Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders
Manage and execute supplier management strategies to ensure on-time delivery
Manage the approval of RFQs and proposals for individual
Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance
Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool
Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD objectives
Be able to communicate and present clear & effectively.
Complete tasks with little to no supervision

Requirements

What you’ll need

3+ Years of Customer support, Customer service, or Supply Chain experience
3+ years of experience developing presentations for and presenting to leadership and colleagues
Experience with Excel, Access, or other database management
Strong written and verbal communication skills in English are necessary.
Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership.
3+ years Experience with SAP or similar ERP systems highly preferred
Experience with Salesforce
Bachelor's degree or similar
Ability to handle high pressure situations
Experience performing data analysis and troubleshooting
Experience with ERP reporting systems (i.e. Spotfire, Tableau)

Benefits

Comp & perks

Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability.