Bank Customer Service Representative – Bilingual

Canadian Tire Corporation

Bank Customer Service Representative providing bilingual support to customers for account inquiries and services. Focusing on exceptional customer experiences in a retail banking environment in Canada.

Posted 6/30/2026full-timeHamilton • 🇨🇦 CanadaJunior💰 CA$44,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in both French and English is essential, along with strong verbal and written communication skills. The ideal candidate should demonstrate superior problem-solving abilities, active listening skills, and a passion for delivering an exceptional customer experience.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceProblem SolvingActive ListeningComputer Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Verbal CommunicationWritten CommunicationDecision MakingRelationship BuildingContinuous Learning

Industry Keywords

RetailFast FoodHospitalityCustomer ExperienceCustomer Information Management

About the role

Key responsibilities & impact

Protect the integrity and security of customer account information
Apply technical/product/process knowledge within varied situations
Shape a positive customer perception of Canadian Tire
Build customer confidence in our ability to provide service
Maintain accurate customer information
Develop effective relationships to contribute to a positive work environment
Understand and service customer needs - "owns the moment"
Look for ways and apply new ideas to keep Customers for Life
Take opportunity to provide customers with relevant products & services
Take responsibility for continuous learning and development

Requirements

What you’ll need

Must speak both French and English fluently
Excellent verbal and written communication skills
Superior problem solving abilities and solid decision making skills
Active listening skills
Computer knowledge and experience
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude to learn and support with basic browser-based functions

Benefits

Comp & perks

Accommodations for applying
Training and development opportunities