FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Product Support Manager – Cloud Services, Tool Development
Caterpillar Inc.Product Support Manager leading support operations for MineStar Cloud applications. Driving collaboration in cloud services with a focus on customer satisfaction and operational excellence.
Posted 7/10/2026full-timeTucson • Arizona, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $147,760 - $221,640 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading product support operations for enterprise applications in cloud environments, with a focus on operational excellence, incident management, and team mentorship. Proficient in developing standard operating procedures and enhancing application performance while ensuring compliance with data privacy and cybersecurity policies.
Highest-signal resume keywords
Application SupportCloud TechnologiesAWS CertificationAzure CertificationLeadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application DevelopmentIncident ManagementRoot Cause AnalysisProblem ResolutionStandard Operating Procedures
Soft Skills
Human RelationsCommunication Skills
Tools & Technologies
AzureAWS
Certifications & Qualifications
AWS CertificationAzure Certification
Industry Keywords
Caterpillar Dealer NetworkMining Companies Operations
Tech Stack
Tools & technologiesAWSAzureCloudCyber Security
About the role
Key responsibilities & impact- Lead product support operations for enterprise applications across Azure, AWS and other cloud environments that deliver solutions to Caterpillar dealers and customers around the world.
- Lead and mentor a cross-functional team of support engineers, data scientists and application developers driving operational excellence, accountability, and continuous improvement.
- Ensure applications adhere to corporate data privacy and cyber security policies and controls.
- Oversee incident management, root cause analysis, and problem resolution, reducing recurring issues and improving system stability.
- Coordinate and support major system releases and cutovers, ensuring minimal customer impact and smooth transitions.
- Develop and maintain standard operating procedures (SOPs) and knowledge documentation to improve team efficiency and onboarding.
- Partner with third-party vendors and internal IT teams to provide application enhancements to ensure overall application performance and improvements in reliability, maintainability, and customer experience.
Requirements
What you’ll need- Experience in application support, application development, and/or cloud technologies.
- Prior leadership experience.
- Cloud experience or certifications (AWS, Azure).
- Familiar with Caterpillar dealer network and large mining companies’ operations.
- Excellent human relations and communications skills to develop a cooperative work relationship with others inside and outside the department.
Benefits
Comp & perks- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement