Caterpillar Inc.

Technical Project Manager

• Own the creation, maintenance, and optimization of customer journeys in Salesforce Marketing Cloud.
• Standardize templates and workflows to reduce dealer burden and accelerate onboarding.
• Operationalize solutions designed for scalability, supporting Caterpillar’s global footprint and diverse market needs.
• Drive consistency among dealer marketing automation journeys.
• Ensure compliance with opt-in rules and exclusion lists for targeted campaigns.
• Oversee campaign scheduling, dealer notifications, and performance reporting.
• Maintain documentation and playbooks for operational processes.
• Communicate with stakeholders and across related teams.

Lead Digital Project Manager – Salesforce Marketing Cloud

Engineer

• Assists in the design, definition, development, and test of the robotics software development.
• Collaborates with senior engineers to ensure that internal and external clients' needs are met.
• Collects and researches data on customer experience with robotic platforms; prepares reports for management.
• Documents architecture specifications, software design description, verification plans, test cases, operating procedures, and safety procedures.
• Utilizes appropriate tools to debug, test, and maintain software and hardware systems of robotic tools.
• Participates in design and development of application software and algorithms for robotic platforms.

Autonomy Engineer

Data Scientist

• Lead end-to-end analytics and ML solutions
• Own problem framing, data exploration, feature engineering, model development, validation, and deployment.
• Deliver scalable solutions in Snowflake / cloud environments aligned with enterprise standards.
• Drive data quality and customer/entity resolution initiatives
• Design and implement approaches for customer de-duplication, entity resolution, and master data improvement.
• Partner with upstream/downstream teams to improve data accuracy, consistency, and usability.
• Develop and operationalize machine learning capabilities
• Apply NLP, entity matching, and advanced analytics techniques to improve business processes.
• Move models from experimentation to production-grade pipelines with monitoring and performance tracking.
• Translate analytics into business impact
• Collaborate with product owners, stakeholders, and leadership to define use cases and success metrics.
• Present insights in a clear, outcome-focused manner to drive adoption and decision-making.
• Mentor and elevate team capabilities
• Provide technical guidance to junior team members within Sulguni.
• Promote best practices in coding, data modeling, and experimentation.
• Continuously improving tools, methods, and scalability
• Research and implement improvements in algorithms, data models, and processing approaches.
• Optimize performance, cost, and reliability of data and ML pipelines.

Senior Data Scientist

Product Manager

• Define and own the roadmap for the Rental Management System.
• Properly prioritize capabilities, intake requests and features to drive business KPIs.
• Collaborate with Dealers & Rental business stakeholders to elicit, analyze, and document complex business requirements for Rental operational processes.
• Lead solution design sessions with subject matter experts and Dealer Rental personnel to define the experience and technical solutions and translate into actionable development specifications.
• Act as the Voice of the Dealer throughout the development process, ensuring the requirements from our end-users are incorporated in the ERP product.
• Engage with other ERP product leads to ensure execution of Rental requirements in their workstreams to create an exceptional Dealer Rental experience.
• Improve the Rental data domain by defining proper data requirements, validation and governance processes in coordination with the Rental & Used teams.
• Enable seamless, real-time integration from Caterpillar applications (i.e. Cat Rental Store, VisionLink) to the Rental Management System for high-value use cases throughout the Rental lifecycle.
• Collaborate with Training department to deliver user training programs, provide ongoing updates for enhancements to the product, and engage with Dealers where necessary.
• Work with Support teams to produce product documentation and to generate adequate support materials, workflows and playbooks to ensure Dealer use of the product.
• Assist where needed in remediating support issues through roadmap / delivery team adjustments.

Lead Digital Project Manager – Salesforce Marketing Cloud

Autonomy Engineer

Senior Data Scientist

Principal Digital Product Manager – Rental Management Systems