Caterpillar Inc.

Analytics Engineer

• Design, develop, and maintain data pipelines and infrastructure using AWS Services, MWAA Airflow, Snowflake, GIT and Azure DevOps CD-CI pipelines.
• Work with other team members to ensure the performance, reliability, and scalability of our data systems
• Keep up to date with industry trends and best practices related to data engineering and related technologies
• Troubleshoot and debug issues with data pipelines and systems
• Write and maintain technical documentation for data engineering processes and systems

Analytics Data Engineer

Learning and Development

• Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise
• Responsible for the development of effective training process, curriculum, and knowledge articles that deliver a world-class customer experience
• Lead training efforts for our Cat Customer Support team and partner with 3rd party global contact centers in leading new program startups and ongoing operations
• Ensure a seamless handoff of all training and quality related activities to 3rd party suppliers
• Develop training materials, knowledge articles, and course content
• Identify training needs, provide guidance and expertise, and overall training strategy
• Support Caterpillar’s Contact Center training lead and liaise with 3rd party training resources to ensure compliance with Caterpillar training standards.

Senior Training Specialist

Support Engineer

• Provides support and problem resolution for specific products
• Assists clients with implementing new products, new releases, and software upgrades
• Responds to inquiries and requests from clients
• Trains customers in product operation and maintenance
• Participates in analysis of client identified issues
• Diagnoses, troubleshoots, and resolves common technical problems

Digital Operations Support Analyst

Software Engineer

• Lead NPI, NTI, CPI, and OPACC initiatives for assigned power system platforms
• Provide technical leadership for design, development, integration, and validation of power system components
• Facilitate comprehensive Design FMEAs, risk assessments, and development of component and system DVP&Rs
• Coordinate requirements management, concept development, supplier selection, and validation activities
• Maintain technical ownership and release accountability for critical power system components
• Develop and manage component and system project plans as part of Caterpillar's product development process
• Lead cross-functional teams in resolving complex technical issues through structured root cause analysis
• Collaborate closely with Engineering, Global Purchasing, Manufacturing, Validation, Simulation, and Quality
• Partner with strategic suppliers and internal stakeholders to drive design optimization
• Present technical recommendations, program status, risks, and mitigation plans to key stakeholders
• Mentor and coach engineers while promoting technical excellence

Engineering Project Team Leader

Systems Engineer

• Support the design, development, assembly, testing, and troubleshooting of automated control systems intended for high pressure well service applications
• Support the development of required operations and maintenance manuals
• Support the completions and delivery of all NPI phase gate deliverables
• Demonstrate good written and verbal communication skills, both within the internal and cross-functional teams
• Support the creation of new flow control configurations, including drawing/model creation and design calculations per the standardized EC process

Mechatronics/Controls System Engineer

Manager

• Lead Customer-Back Commercial Strategy
• Shift organizational focus from internal product discussions to customer outcomes, market opportunities, and competitive positioning.
• Translate customer insights, unmet needs, and market trends into actionable growth strategies.
• Drive development of customer segmentation, market opportunity assessments, and growth plans by region and segment.
• Partner with sales leadership and dealers to identify growth opportunities and expand market share.
• Shape Long-Term Product and Market Roadmaps
• Lead development of global retail electric power market strategies through 2030 and beyond.
• Define customer-backed growth opportunities across gas, diesel, hybrid, and emerging power solutions.
• Partner with product groups to influence Tier 4 and future product roadmaps.
• Prioritize investments based on market attractiveness, customer demand, profitability, and strategic fit.
• Provide strategic recommendations to executive leadership regarding market expansion opportunities, portfolio priorities, and competitive positioning.
• Improve Strategic Planning and Governance Processes
• Own and continuously improve key commercial and product strategy processes including PACT development, one-page business cases, product prioritization, market opportunity assessments, and annual planning cycles.
• Establish best practices that improve decision quality, customer focus, and cross-functional alignment.
• Ensure governance processes support timely and informed investment decisions.
• Build and Develop a High-Performing Team
• Recruit, coach, and develop a diverse team of commercial and product professionals.
• Create a culture centered on accountability, continuous learning, customer focus, and growth mindset.
• Develop future leaders through coaching, mentoring, talent planning, and development opportunities.
• Drive employee engagement and foster an environment where innovation, collaboration, and ownership thrive.
• Drive Proactive Annual Business Execution
• Develop and manage an annual REPS strategic planning and deliverables calendar.
• Create visibility to key milestones, decisions, reviews, and executive deliverables.
• Establish disciplined operating rhythms that reduce reactive work and improve execution predictability.
• Monitor progress and hold teams accountable for commitments and outcomes.

Global Retail Electric Power Market Development Manager

Solutions Engineer

• The Product Definition Consultant is responsible for identifying, prioritizing, and translating customer, dealer, and market needs across North America and the Americas into actionable product and portfolio strategies for Caterpillar's Retail Electric Power Solutions (REPS) business.
• This role serves as the voice of the customer, partnering closely with dealers, sales teams, engineering, marketing, and product groups to identify growth opportunities, define unmet customer needs, support new product introductions, and improve the competitiveness of Caterpillar's electric power offerings.
• Success requires strong commercial acumen, customer focus, technical understanding, disciplined execution, and the ability to influence cross-functional teams without direct authority.
• Gather, analyze, and communicate customer, dealer, consultant, electrical contractor, and competitive insights across North America and the Americas.
• Identify unmet customer needs and market opportunities that can drive profitable growth.
• Monitor industry trends across data centers, telecom, healthcare, commercial property, industrial, public sector, and emerging energy solutions.

Product Definition Consultant – Americas Retail Electric Power Solutions

Technician

• Performance of preventive maintenance on process/production equipment as scheduled in the Computerized Maintenance Management System (CMMS)
• Respond to and provide service and feedback to the customer on all work orders while assuring compliance to codes, regulations, and industry standards
• Safely performs functions of the position including following proper safety guidelines such as job hazard analysis and lockout/tag out procedures and wearing PPE as required
• Prepare/complete assigned tasks in conformance with applicable procedure requirements provided by the supervisor
• Perform reparative maintenance on production equipment
• Work independently, without supervision
• May train other technicians as needed

Maintenance Technician III – 1st, 2nd, 3rd & Weekend Shifts

• Performance of preventive maintenance on process/production equipment as scheduled in the Computerized Maintenance Management System (CMMS)
• Respond to and provide service and feedback to the customer on all work orders while assuring compliance to codes, regulations, and industry standards
• Safely performs functions of the position including following proper safety guidelines such as job hazard analysis and lockout/tag out procedures and wearing PPE as required
• Prepare/complete assigned tasks in conformance with applicable procedure requirements provided by the supervisor
• Perform reparative maintenance on production equipment
• Assist with electrical installations and repairs

Maintenance Technician II – 1st, 2nd, 3rd & Weekend Shifts

Customer Support

• Troubleshoot multizone heating, cooling and industrial refrigeration systems
• Maintain, test and balance air and water treatment systems
• Repair loading dock equipment
• Conduct inspections on dock levelers and commercial doors
• Diagnose and repair hardware and software faults
• Read, write and modify laddered logic
• Interpret complex electrical prints, wiring diagrams and hydraulic schematics

Maintenance Support Specialist – 1st, 2nd, 3rd & Weekend Shifts

Operations

• Performance of advanced preventive maintenance on process/production equipment as scheduled in the Computerized Maintenance Management System (CMMS)
• Respond to and provide service and feedback to the customer on all work orders while assuring compliance to codes, regulations, and industry standards
• Safely performs functions of the position, including following proper safety guidelines such as job hazard analysis and lockout/tag out procedures and wearing PPE as required
• Prepare/complete assigned tasks in conformance with applicable procedure requirements provided by the supervisor
• Perform advanced repairative maintenance on production equipment
• Work independently, without supervision
• Train other technicians
• Communicate with cross-functional leaders
• Assign work orders to contributing team members
• Schedule and manage special work orders/projects
• Point of contact for all production downtime issues that arise

Maintenance Operations Lead – 1st, 2nd, 3rd & Weekend Shifts

Full-stack Engineer

• Define and implement a long-term technical vision for the search platform to ensure scalability and adaptability to growing data volumes and query complexity.
• Mentor and guide a team of search engineers through technical reviews, best practices, and collaborative problem-solving.
• Introduce advanced capabilities such as NLP, vector search, and personalization to enhance relevance and accuracy.
• Build search capabilities with measurable KPIs (e.g., CTR, Query Distribution, Zero Search) and leverage analytics to continuously improve search performance.
• Partner with product managers, data scientists, and engineering teams to align search initiatives with business objectives

Lead Software Engineer

• Lead client discovery and business process assessments to identify, prioritize, and articulate Microsoft Copilot and Agentic use cases aligned to business outcomes.
• Design, build, and deploy Copilot Agents using Copilot Studio, balancing technical feasibility, governance constraints, and customer considerations.
• Lead Copilot adoption initiatives, including readiness assessments, use case identification, and phased rollout planning across global business teams.
• Configure, deploy, and maintain Interactive Voice Response (IVR) Agents in Copilot Studio.
• Configure and deploy AI-enhanced workflow automation and Copilot solutions leveraging Power Platform's low-code/no-code capabilities.
• Lead training sessions, technology demonstrations, and discussions ensuring seamless adoption and ongoing engagement with Copilot Agents and AI tools.
• Maintain governance standards, including documentation of configurations, policies, and best practices in alignment with enterprise security and compliance requirements.
• Partners with end users and business teams to understand needs, provide guidance, and help them optimize the value of available productivity and AI tools.
• Serve as a subject matter expert (SME) for Copilot Studio and AI capabilities.
• Monitor and evaluate Copilot and Power Platform usage, providing insights and recommendations to optimize adoption and business impact.
• Stay current on the Microsoft Dynamics 365 roadmap, proactively identifying new features and capabilities relevant to AI and Copilot Agents.
• Lead omnichannel initiatives for Cat Customer Support, including coordination of a business strategy that provides a seamless, unified customer experience across all channels.

Customer Experience Technology Specialist – AI & Copilot

Security Engineer

• Responsible for developing various internal cybersecurity focused web applications to realize and grow our service offering.
• Partners with product architects in resolving technical matters associated with our product and associated service offerings.
• Provides daily operational support and maintenance for one or more products needed to deliver the team’s service offerings.
• Interfaces with internal process partners and vendor support staff to resolve technical issues attributed to products supported by the team.
• Execute development driven by agile user stories and features for supported products.
• Achieve sprint efficiency and deliver milestone goals.
• Perform testing during development processes and QA prior to production deployment.

Application Developer – Cybersecurity

Data Scientist

• Possess knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to various situations.
• Oversee the acquisition and consumption of data from structured and unstructured sources, while ensuring quality and comprehensiveness of data for use in analyzing business activities, detecting patterns, and communicating trends.
• Demonstrate an ability to utilize various methods and techniques, including AI, to frame opportunities and conduct analyses that result in productive decisions.
• Develop predictive data models, quantitative analyses, and implement semantic data capabilities utilizing machine learning techniques.
• Lead data exploration and analytics projects and provide on-going coaching regarding visualizations, data mining, and analytic techniques.
• Demonstrate an ability to tell a story with data and create compelling ways to use data to drive actions.