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Customer Support Representative
CHS Inc.Customer Support Representative managing inquiries and creating an excellent customer service experience in Kalispell, Montana with a commitment to quality and accuracy.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer service experiences, effectively handling inquiries, and providing support to staff. Proficient in communication and problem-solving, with a focus on customer satisfaction and service excellence.
Highest-signal resume keywords
Customer Service ExperienceWritten Communication SkillsVerbal Communication SkillsProficient in MS WordProficient in MS Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTroubleshootingProblem ResolutionProduct PromotionField Service Support
Soft Skills
Communication SkillsTeam Support
Tools & Technologies
MS PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SupportCustomer ExperienceInquiriesService Excellence
About the role
Key responsibilities & impact- Manage all aspects of creating an excellent customer service experience for current and prospective customers
- Handle a variety of customer service inquiries and problems
- Provide support to lower level staff on non-standard cases
- Review and troubleshoot customer problems and initiate action for repair, replacement return or field service
- Promote alternative products or services
- Perform other duties and responsibilities as needed or assigned
Requirements
What you’ll need- 1+ years of experience in Customer Service and Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
Comp & perks- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short- and long-term disability
- tuition reimbursement
- adoption assistance