Clio - Cloud-Based Legal Technology

Producer

• Lead multimedia programs from concept through delivery, owning creative direction and final output across product, brand, and thought leadership work.
• Propose and drive net-new initiatives that evolve how Clio tells its story.
• Develop creative concepts, storyboards, and shot lists that translate business objectives into production plans.
• Direct live-action video production on set and on location, including shot composition, camera operation, lighting design, and audio capture, whether you’re running the camera yourself or directing a crew.
• Lead post-production across editorial, motion graphics, colour, sound design, delivering assets in a variety of formats.
• Partner with teams across Product Marketing, Social, Internal Comms, Sales, Customer Marketing, and Events.
• Build and maintain the production workflows, documentation, intake processes, and asset management systems that let other teams work effectively with multimedia without bottlenecking you.
• Mentor and enable others across the organization who touch multimedia work, raising the creative floor across the company.

Staff Multimedia Producer

Engineering Manager

• Partnering with your cross-functional stakeholders to understand their challenges, identifying and advocating for pragmatic yet sustainable solutions, crafting a roadmap for your team, and driving those solutions from start to end while coordinating with the impacted parts of the organization;
• Continuously evolving the way your team is leveraging AI and applying it at every step of the project and development lifecycle
• Working with your team on designing good technical solutions (teaching, coaching, collaborating, and giving feedback to produce good architecture documents, plans, and code)
• Actively participating as a contributor to projects and the system (requirements, design, implementation, review)
• Crafting effective 1:1s with your direct reports to make sure they are supported in their career growth and development goals;
• Growing and strengthening Clio’s engineering team by actively participating in interviewing and hiring

Software Development Manager, Monetization

Customer Support

• Handling inbound support requests by phone, AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
• Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
• Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
• Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
• Capturing customer feedback for our Product teams
• Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

Customer Support Specialist, New Grads

Manager

• Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe.
• Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well-scoped automation and integration projects.
• Set and maintain the technical standards for how the team builds: code quality, GitOps practices, Infrastructure-as-Code, CI/CD pipelines, and reliable service delivery.
• Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom-built solutions.
• Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations.
• Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally.
• Contribute to department-level planning, headcount strategy, and budgeting for the IT Systems function.
• Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

IT Systems Manager

Account Manager

• Proactively engage with a large portfolio of accounts to ensure they are receiving value from Clio;
• Willingly takes on additional projects beyond general scope of work balancing with expected case/opportunity outputs
• Directly impact important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables;
• Re-engage customers with Clio usage through your understanding of the product, customer personas and the value available to our customers;
• Recognize, act upon, and convert revenue opportunities;
• Excels at objection-handling;
• Minimizes discounts by selling the value of the product, specific to client workflows/needs;
• Manage and retain incoming lifecycle opportunities such as refunds and escalations;
• Navigates and de-escalates challenging customer issues including and not limited to refund and churn conversations;
• Share feedback with the Product organization to ensure we are building with customer front of mind;
• Work on and lead (where appropriate) customer driven projects.

Intermediate Customer Account Manager

Brand Designer

• Concept and execute brand design across channels: advertising, social, case studies, presentations, experiential, and more.
• Take projects from brief through final QA, owning the full arc, not just the handoff.
• Extend and evolve Clio's visual brand, maintaining consistency while pushing the work forward.
• Develop net-new visual identities and design systems for Clio sub-brands.
• Support a wide range of communication and campaign needs across marketing, demand gen, and events.
• Partner closely with your creative team leads and cross-functional stakeholders to deliver polished, on-brand work at pace.