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Senior Manager, Customer Engineering
CloudflareSenior Manager leading a technical customer-facing organization for Cloudflare in India. Building a high-performing, AI-augmented go-to-market team for new business, adoption, retention, and expansion.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in customer engineering, with a focus on team development, technical strategy, and customer engagement. Possesses a deep understanding of security, networking, and cloud infrastructure to drive business outcomes effectively.
Highest-signal resume keywords
Customer Engineering LeadershipTechnical Strategy DevelopmentEnterprise Architecture ExpertiseCoaching and Performance ManagementExecutive Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solutions EngineeringSecurityNetworkingCloud InfrastructureEnterprise ArchitectureDeveloper PlatformsTechnical Deal SupportQuota-Carrying ExperienceBusiness-Value TranslationOnboarding Support
Soft Skills
CoachingFeedback DeliveryCross-Team CoordinationExecutive PresenceProblem Solving
Industry Keywords
Customer-Facing RolesAPAC ExperienceTechnical ValidationAccount ExpansionPipeline Inspection
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.
- Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
- Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
- Partner with Account Executives to drive technical validation and help close new business.
- Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
- Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
- Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
- Hire, retain, and develop top CE talent; build succession plans and bench strength.
- Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.
- Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.
Requirements
What you’ll need- Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
- Experience working with enterprise customers in India or APAC.
- Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
- Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes. Comfort working in a fast-moving, AI-enabled operating model.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangement
- Professional development