Cloudflare

Customer Support

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.
• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Customer Experience Manager – French Speaking

General

• Owning the end-to-end intelligence production pipeline — from research intake through drafting, editing, review, and publication — for intelligence reports, blog posts, briefing content, and technical documentation related to cyber threats and security research
• Setting and managing the production schedule and release calendar, coordinating across researchers and analysts to prioritize which intelligence products ship and when
• Serving as the final quality gate before customer-facing publication, running fact-check, technical-accuracy, and editorial review cycles and adjudicating changes to content
• Writing, editing, and publishing high-quality intelligence content, and translating raw researcher notes and technical analysis into accessible, well-structured, impactful narratives
• Developing, maintaining, and enforcing style guides, templates, classification markings, and source-handling and best-practice standards for threat intelligence briefings and publications
• Reviewing and refining threat research content to ensure clarity, consistency, technical precision, and adherence to Cloudflare's editorial standards
• Mentoring and coaching technical writers and analysts on writing craft, intelligence tradecraft, and reporting standards
• Collaborating with analysts and external partners to contextualize intelligence findings and communicate them effectively to customers and the public
• Partnering with marketing, design, PR, and communications teams to amplify intelligence content, manage workloads and deadlines, and develop a cohesive security narrative

Intelligence Production Lead

Incident Response Analyst

• Execute immediate defensive maneuvers at the Cloudflare edge to protect customer availability, including deploying custom WAF rules, implementing L3/L4 DDoS shunning, and performing real-time traffic filtering.
• Support and execute the end-to-end incident response process for clients (investigation, containment, remediation, and recovery). Review technical deliverables and coordinate sessions with customer stakeholders.
• Build a strong understanding of targeted attacks to create and execute customized tactical and strategic remediation plans for compromised organizations.
• Identify and isolate infected hosts, revoke compromised sessions, and stop data exfiltration within the customer's infrastructure.
• Track unauthorized lateral movement, identify sophisticated persistent backdoors, and execute containment to preserve evidence while neutralizing the adversary.
• Conduct initial evidence preservation within customer environments according to forensic standards.
• Create and enhance client-facing Crisis & Incident Response solutions based on industry standards. Identify opportunities for process optimization in monitoring, detection, and response.
• Utilize AI-powered security platforms to synthesize telemetry sets, automate log summarization, and accelerate the identification of emerging threat patterns.
• Prepare high-fidelity incident reports, forensic findings, and client communications. Maintain rigorous standards for clarity and accuracy to ensure understanding of both the threat and the resolution.

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
• You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.
• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Customer Experience Manager – Russian Speaking

Executive Assistant

• Support two leaders in the Security organization
• Manage complex issues requiring in-depth evaluation
• Optimize executives' schedules and time
• Own all trip-related matters
• Manage the executives' communications
• Create executive-level materials with minimal guidance

Engineer

• Lead Insider Threat Digital Investigations
• Conduct comprehensive technical investigations individually and partnering with our incident response teams into potential insider threat incidents, including data exfiltration, intellectual property theft, unauthorized access, and other malicious activities.
• Knowledge and execution experience in collecting, preserving , and analyzing digital evidence from a variety of sources (e.g., endpoints, network logs, cloud services, email, etc.).
• Document all investigative steps and findings in a clear, concise, and defensible manner.
• Present findings to senior leadership and cross-functional partners (Legal, HR, Privacy) in a professional and objective manner.
• Ensuring regulatory, legal and privacy requirements are met through all
• Insider Threat Hunting
• Proactively hunt for insider threats using a variety of security tools and data sources (e.g., SIEM, DLP, EDR, UEBA).
• Develop and execute threat hunting hypotheses based on emerging threats, attack techniques, and an understanding of our company's unique environment.
• Correlate disparate data points to identify anomalous or suspicious user behaviors.
• Detection & Response Improvement
• Collaborate closely with the Security Incident Response Team (SIRT) and Threat Detection teams to continuously enhance our insider threat detection capabilities.
• Design, develop, and implement new rules, alerts, and use cases in our security tools to identify insider threat indicators.
• Evaluate and recommend new technologies and processes to mature our Insider Threat program.
• Develop and refine response playbooks for various insider threat scenarios.
• Cross-Functional Collaboration
• Serve as the primary technical liaison for the Insider Threat program, building strong, trusted relationships with Legal, HR, and Privacy teams.
• Work in lockstep with these teams to ensure that investigations are conducted with sensitivity, respect for employee privacy, and within legal and ethical guidelines.
• Provide technical expertise and guidance during policy development and incident response planning.

Insider Threat Engineer

Data Scientist

• Research, design, and evaluate detection models that identify automated, fraudulent, and malicious activity across Internet-scale data.
• Dig into massive datasets to uncover the patterns and behaviors that distinguish adversaries from legitimate users.
• Define how detection success is measured, designing metrics and evaluation strategies for problems where ground truth is noisy, delayed, or contested.
• Stay current on emerging AI/ML research and evaluate how new techniques can be applied to our products.
• Partner with ML Engineers, Data Engineers, and Product to take detection approaches from research to production and measure their real-world impact.

Senior Data Scientist, Detection

Communications

• Architect the Digital Strategy: Define the overarching vision for Cloudflare’s corporate digital channels, ensuring our voice is distinct, authoritative, and deeply understood by tech-savvy audiences and enterprise buyers alike.
• Elevate Executive Positioning: Partner directly with our executive leadership team to shape and scale their personal digital brands, turning complex industry trends into compelling online narratives.
• Drive Multi-Channel Storytelling: Manage our corporate social media channels (X/Twitter, LinkedIn, YouTube, etc.) while expanding our strategic footprint into emerging platforms and technical communities.
• Bridge Tech and Culture: Translate highly complex technical milestones—from network infrastructure to post-quantum cryptography—into creative, engaging, and accessible digital content.
• Crisis & Rapid Response: Act as a critical node in our crisis management engine. When internet-scale events happen, you will ensure our digital response is swift, transparent, accurate, and aligned with our core values.
• Data-Driven Optimization: Establish robust measurement frameworks to track brand sentiment, share of voice, and engagement, continuously iterating our strategy based on hard data.

Digital Communications Director

Administrative Assistant

• Manage and organize calendars
• Coordinate international / domestic travel (including visa and passport needs)
• Prepare and manage expense reports
• Coordinate both internal and external meeting needs
• Assist with special projects as needed
• Coordinate / assist with event planning as needed

Senior Administrative Assistant

• Help the Public Policy team to maintain internal knowledge databases, draft EU stakeholder maps and support with further automation of issue tracking
• Support the team in evaluating EU policy and legislative developments and provide internal updates
• Participate in developing talking points, policy narratives, and presentation materials for external events
• Help compile materials for use by Cloudflare's sales and marketing teams to respond to policy-related questions
• Support work to build and maintain relationships with key policymakers and officials
• Engage with business and civil society entities, including trade associations
• Provide daily/real-time updates to colleagues from Cloudflare Public Policy, Legal, Trust & Safety Teams

Public Policy Intern

Network Engineer

• You will build and extend various systems that carry traffic end-to-end on the egress path of Cloudflare network
• Starting at the host server linux kernel, with integration towards the network hardware dataplane until the physical Interconnect to an adjacent network
• Millions of customers depend on these systems even if not directly visible to them
• You'll be solving problems of massive scale and significance, and shaping the future of reliability and performance on the Internet
• You will collaborate with engineers across the company, from operations teams to the teams building customer-facing products

Software Engineer – Network Platforms

Pre-sales Engineer

• Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio
• Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders
• Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer's evolving business goals and our product roadmap
• Carry a variable quota tied directly to new business acquisition and/or ongoing account growth
• Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives

Pre-Sales Customer Engineer

Growth Marketing

• This role owns the full-lifecycle procurement of high-capacity network transport services essential to expanding Cloudflare's footprint across the Asia Pacific (APAC) region.
• You will source and manage the following key infrastructure services, applying network design principles for resiliency and redundancy:
• Procurement of unlit fiber within major metropolitan areas to establish high-capacity, dedicated connectivity between data centers and Points of Presence (PoPs).
• Sourcing high-bandwidth, dedicated capacity (primarily 100Gbps and higher) over domestic land routes where lighting and maintenance are managed by the provider.
• Acquiring and managing capacity over subsea cable systems — from leased IPLCs through to large-scale, long-term capacity rights — to provide reliable, low-latency international connectivity between continents and major markets across APAC.
• Drive scale on Cloudflare's major international backbone arteries — strengthening regional interconnection through key hub markets such as Singapore and Tokyo that connect APAC to the rest of the world — and position the backbone to scale capacity ahead of regional demand.
• Negotiate new and expanded connectivity into fast-growing markets such as Vietnam, the Philippines, Korea, and Taiwan, extending Cloudflare's reach, resiliency, and performance across the region.
• Independently lead standard and mid-size large-capacity acquisitions — including IRUs and bulk capacity purchases — and support the Interconnection Manager on the largest, most complex IRU and fractional subsea cable-ownership negotiations (e.g., quarter- and half-fiber-pair deals).
• Partner with the APAC Interconnection Manager to drive the business direction and growth strategy for Cloudflare's backbone in the region, translating regional network strategy into an executable sourcing and capacity plan.
• Bring market intelligence — vendor landscape, pricing trends, route and cable-system availability — that shapes where and how Cloudflare grows its APAC backbone.
• Lead negotiations for standard and high-volume network agreements, and actively support the Interconnection Manager on complex, high-value negotiations.
• Under the guidance of the regional Interconnection Manager, evaluate network requirements for new and existing transport services.
• Issue requirements to preferred suppliers and gather the documentation and data needed to support the review and recommendation process.
• Create and document contract approvals to efficiently process and track service orders for execution with network vendors.
• Manage the service-level inventory and internal data sources for workflow management, keeping all information accurate, reliable, and up to date to support reporting, capacity planning, and performance analysis.
• Coordinate with internal teams (e.g., Infrastructure Operations, Capacity Planning) that manage service delivery and provisioning to ensure smooth process handoffs.
• Act as the first-level response for billing queries and discrepancies with network vendors, following up with suppliers and escalating complex issues to the Interconnection Manager as needed.
• Support the Interconnection Manager by gathering documentation and data for contract renewal and negotiation cycles.
• Use AI tooling to automate LOA generation, ticket and contract creation, and service-order tracking, reducing manual processing.
• Apply AI-driven data extraction and hygiene to keep inventory and workflow systems clean, complete, and audit-ready.
• Leverage AI-assisted analysis of performance metrics, SLAs, and billing to surface cost-saving and optimization opportunities.
• Analyze network performance metrics and vendor SLAs to help identify cost-saving opportunities and areas for optimization.
• Collaborate with internal teams (e.g., Finance, Infrastructure Operations, Capacity Planning) to ensure accuracy in vendor data and smooth process handoffs.
• Demonstrate a growth mindset and an appetite to take on increasing strategic scope within the Network Strategy team.

Network Acquisition Manager

Manager

• Orchestrate Strategic Deal Architecture: Lead the structuring and execution of non-standard, high-value enterprise deals, providing high-judgment guidance that balances competitive differentiation with long-term business health.
• Sales Co-pilot & Strategic Influence: Serve as a strategic partner to Sales leadership, utilizing AI-driven data to maximize deal velocity, improve LTV, and ensure discovery reflects true customer needs. Perform analysis on pricing and deal terms, leveraging AI insights to recommend "next best action" for deal structuring and margin optimization.
• Curate and Tune AI Agents: Manage the enterprise deal approval ecosystem by tuning automated agents and models to ensure compliance and accuracy at scale.
• Drive Process Iteration: Partner with cross-functional teams (Legal, Finance, Product) to build, streamline, and automate deal desk processes, architecting autonomous approval workflows and focusing on reducing field friction through relentless automation.
• Champion AI & Automation Integration: Champion the integration of LLMs and generative AI tools to automate deal desk workflows, significantly reducing deal cycle times. Identify bottlenecks and implement AI-powered productivity solutions.

Deal Desk Manager

Project Manager

• Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Support development of proposals for Services engagements from inception through delivery for new and upgraded services
• Resolving conflict between the proposal team and other organisational units in a satisfactory manner, including engaging management as necessary
• Collaborate with internal and external stakeholders to ensure a seamless project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.