Technical Program Manager, CX Intelligence & AI

Coinbase

Lead Technical Program Manager at Coinbase driving CX intelligence and AI. Transforming customer support into an AI-powered experience.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $212,330 - $249,800 per yearWebsite

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Hard Skills

technical program managementproduct managementprogram managementAI systemsML systemsautomation platformsCX technologiesbusiness process documentationopportunity sizingsuccess metrics

Soft Skills

strategic roadmap definitionexecution disciplineinnovationindependent problem solvingcollaborationcustomer opportunity identificationtarget settingcommunication

Tools & Technologies

SaaSagent toolinggenerative AI

Industry Keywords

customer experiencebusiness challengesquarterly targets

About the role

Key responsibilities & impact

Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives
Own a large portfolio of agent tooling and SaaS initiatives
Independently uncover CX and customer opportunities
Own opportunity sizing, define north-star success metrics, and set quarterly targets
Drive business process documentation
Innovate with technology and drive AI-first solutions

Requirements

What you’ll need

10+ years of experience in technical program management, product/program management, or related roles
Proven track record independently uncovering business and customer challenges
Exceptional program management and execution discipline
Fluency with AI/ML systems, automation platforms, and CX technologies
Experience partnering with Product, Engineering, Analytics, and Operations
Utilizes generative AI responsibly

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options