First Line Analyst

Computacenter

First line analyst at Computacenter providing customer support and resolving technical issues. Collaborating and troubleshooting across multiple channels in a diverse team environment.

Posted 7/1/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on satisfaction, utilizing technical knowledge in desktop hardware and software troubleshooting. Proficient in Microsoft Office 365 and capable of working collaboratively in a dynamic, 24 x 7 shift environment.

Highest-signal resume keywords

Customer InteractionDesktop Hardware TroubleshootingMicrosoft Office 365Verbal And Written Communication SkillsService-Oriented Culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop Hardware TroubleshootingPC Hardware KnowledgePC Software KnowledgeTechnical Issue ResolutionInformation Gathering

Soft Skills

Customer Satisfaction FocusEmpathyPositive AttitudeCollaborationDynamic Adaptability

Tools & Technologies

Analytics Platforms

Certifications & Qualifications

Grade 12 Or Equivalent NQF Level 4 Information Technology Diploma

About the role

Key responsibilities & impact

First line response and resolutions
Customer interaction, triage and information gathering
Utilize cutting-edge analytics platforms to resolve technical issues
Answer customer inquiries through multiple channels
Maintain a positive attitude and focus on customer satisfaction
Follow processes and knowledge best practices for service outcomes
Work collaboratively to identify and drive improved efficiencies
Desktop hardware troubleshooting

Requirements

What you’ll need

Grade 12 or equivalent NQF level 4 information technology diploma
Good working knowledge of Microsoft Office 365 applications
Availability to work across a 24 x 7 shift pattern
Strong service-oriented (‘can-do’) culture
High verbal and written skills in English
Dynamic with a good understanding of empathy
Good knowledge of PC hardware & software

Benefits

Comp & perks

Exceptional customer service at the Service Desk
Development programs promoting internal growth locally and global career opportunities