Inside Sales Manager

Computacenter

Inside Sales Manager leading teams at Computacenter, driving operational excellence and customer satisfaction in IT infrastructure services.

Posted 7/3/2026full-timeEdinburgh • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operational and customer-focused teams, with a focus on talent development, stakeholder management, and driving continuous improvement initiatives. Proven ability to navigate ambiguity and enhance commercial performance while ensuring compliance with company standards.

Highest-signal resume keywords

Leadership DevelopmentCustomer Satisfaction ManagementStakeholder ManagementKPI-Driven EnvironmentsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementCommercial PerformanceWorkforce PlanningSuccession PlanningService Quality ImprovementFinancial ManagementTeam LeadershipContinuous ImprovementEscalation ManagementOrganisational Design

Soft Skills

CoachingCommunicationTalent DevelopmentAdaptabilityPartnership Building

Industry Keywords

Inside SalesSales OperationsCustomer ServiceService ManagementTechnology Industry

About the role

Key responsibilities & impact

Lead and develop Team Leaders and their teams
Drive customer satisfaction, service quality and operational excellence
Manage escalations and ensure service-level commitments are achieved
Build strong partnerships across Sales, Service Management and business functions
Contribute to business strategy and continuous improvement initiatives
Manage resources, workforce planning and organisational design
Support financial management and commercial performance
Lead recruitment, succession planning and employee development
Ensure compliance with company policies and standards.

Requirements

What you’ll need

Significant experience leading operational, commercial or customer-focused teams
Experience managing managers, Team Leaders or other people leaders
Strong coaching, leadership and talent development capability
Ability to work effectively within ambiguity and change
Commercial awareness and customer-focused decision making
Strong communication and stakeholder management skills
Experience leading geographically distributed teams
Desirable: Inside Sales, Sales Operations, Customer Service or Service Management leadership background
Technology or IT industry experience
Knowledge of KPI-driven environments, project management and continuous improvement.

Benefits

Comp & perks

Friendly, open working environment
Professional development opportunities