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Computacenter

First Line Analyst, Serbian Speaking

Computacenter

First Line Analyst providing IT support for users across Europe. Engaging with customers through various communication channels to resolve IT-related issues and maintain satisfaction.

Posted 7/10/2026full-timeBudapest • 🇭🇺 HungaryMid-LevelSenior💰 HUF 500,000 - HUF 780,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while providing IT support and maintaining customer satisfaction. Proficient in Windows operating systems and MS Office tools, with a focus on teamwork and multitasking.

Highest-signal resume keywords
Fluency In SerbianIntermediate English KnowledgeKnowledge Of Windows 7, 8, 10Knowledge Of MS Office ToolsOutstanding Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Windows Operating SystemsMS Office ToolsProblem-Solving SkillsDocumentation SkillsIT Issue Resolution
Soft Skills
Outstanding Communication SkillsCustomer-Focused MindsetAbility To MultitaskTeamwork
Tools & Technologies
Support ToolsPhoneEmail
Industry Keywords
Customer SatisfactionSupport QueriesLogical Thinking

About the role

Key responsibilities & impact
  • Answering support queries via tools, phone and email
  • Keeping daily contact with users across Europe
  • Resolving IT issues during office work
  • Documentation and logging of calls
  • Delegating unresolved problems to competent teams
  • Maintaining and improving customer satisfaction

Requirements

What you’ll need
  • Intermediate knowledge in English
  • Fluency in Serbian
  • Additional European language knowledge is an advantage
  • Knowledge of Windows 7, 8, 10 and/or other operating systems
  • Knowledge of MS Office tools
  • Logical thinking and problem-solving skills
  • Outstanding communication skills and customer-focused mindset
  • Ability to multitask
  • Enjoy working in a team

Benefits

Comp & perks
  • Medicare private health care package
  • Cafeteria benefits