Manager, Automation and Clinical Software Solutions

Danaher Corporation

Manager of Automation & Clinical Software Solutions at Beckman Coulter Diagnostics overseeing EMEA Customer Service teams. Leading complex solution installations and ensuring no disruption in customer satisfaction.

Posted 6/4/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

solution deliveryautomation servicesIT servicesintegrationsnetworkingsecuritydata migrationperformance metricsinstallation processesdocumentation

Soft Skills

customer focusedinterpersonal skillscommunication skillsinfluenceconflict resolutionindependent workeradaptabilityteam leadershipmentoringcollaboration

Certifications & Qualifications

Bachelor’s degreeMaster’s degreeISO 27001

Industry Keywords

EMEAdata privacy regulationsGDPRmulticultural teamsoperational excellenceinstallation experiencecustomer support operationsresource allocationworkload distributionGo-Live

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components.
Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.
Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.
Track performance metrics, analyze operational data, and implement improvement initiatives.
Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.
Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.
5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA.
Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations, networking, security, data migration) and customer support operations.
Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).
Very customer focused and has strong interpersonal and communications skills.
Ability to influence others – ability to inform, convince, and persuade others to action on key initiatives.
High energy, able to handle conflict.
An independent worker, capable of operating in a fast-moving, ever-changing environment and able to effectively deal with difficult situations.
High adaptability in a dynamic environment.
Fluency in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.

Benefits

Comp & perks

health care program
paid time off