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Field Service Engineer
Danaher CorporationField Service Engineer responsible for installing and maintaining laboratory instruments for Beckman Coulter Diagnostics. Working remotely to cover the New England territory and ensuring optimal performance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting, installation, and maintenance of Beckman Coulter equipment, while providing exceptional customer service and conducting technical training. Proficient in managing service schedules and utilizing business systems for effective service call planning.
Highest-signal resume keywords
Troubleshooting Beckman Coulter EquipmentField Service ExperienceTechnical TrainingService Documentation ManagementCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical RepairElectromechanical RepairRobotics RepairElectronic Equipment RepairInstrumentation RepairPreventative MaintenanceService Call PlanningDynamic Service Schedule ManagementCompliance RequirementsLifting and Carrying 50 lbs
Soft Skills
Excellent CommunicationCollaborationCustomer Service Orientation
Tools & Technologies
OBISalesforceSharePoint
Certifications & Qualifications
Associate Degree in Technical FieldValid Driver's License
Industry Keywords
Medical DevicesBiotechHighly Regulated Industries
About the role
Key responsibilities & impact- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
- Provide excellent and efficient service to Beckman Coulter’s customers
- Conduct technical training on products
- Maintain accurate customer service logs and internal service records
- Order repair parts and adhere to cycle times
- Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning
- Communicate with various levels of internal and external customers
- Foster collaboration by assisting with the training of newer Field Service Engineers
Requirements
What you’ll need- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
- 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Demonstrated experience manage a dynamic service schedule, travel throughout an assigned region, and independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements
- Ability to travel – 100% within assigned territory with additional support outside territory as required
- Hold a current valid driver’s license and good driving record over the last three years
- Ability to lift, lower and carry up to 50 lbs. unassisted
- Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Previous field service experience in medical devices, biotech, or other highly regulated industries is a plus
Benefits
Comp & perks- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Flexible working arrangements
- Professional development opportunities
- Bonuses