Principal Product Manager – Zelle Platform

EEOC

Principal Product Manager leading product management for Zelle Platform at Early Warning Services. Responsible for developing product strategy and execution with team collaboration.

Posted 6/10/2026full-timeNew York City • Arizona, California, New York • 🇺🇸 United StatesLead💰 $173,000 - $242,000 per yearWebsite

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Hard Skills

design thinkingagile developmentproduct strategyproduct roadmaprisk managementsecurity controlscustomer satisfaction metricsevent architecturescalabilityperformance optimization

Soft Skills

cross functional collaborationinfluencingcustomer needs assessmentcommunicationmotivationexecutionvisionstrategic thinkingfeedback integrationteam leadership

Industry Keywords

product executiongo to market strategyclient adoptionfinancial targetsnet promoter scorecompliancecustomer insightsportfolio managementstakeholder alignmentservice quality

About the role

Key responsibilities & impact

Builds internal and external coalitions and alignment on product strategy and execution.
Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.
Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
Routinely leverages feedback into insights; and builds products and services that delight and inspire.
Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets.
Owns internal financial targets and customer net promoter and satisfaction goals.
Oversees the integration of strong risk and security controls.
Ensures compliance to laws and regulations.
Able to work directly with technologists to deliver.
Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
Develop and execute a strategy to drive resilient, performant and scalable Zelle® event architecture— mitigating risk and improving service quality to support future growth.

Requirements

What you’ll need

Education and/or experience typically obtained through completion of a bachelor’s degree
Typically 12 or more years of related work experience
Demonstrated experience in design thinking and agile development process and methodology
Demonstrated cross functional collaboration experience.
Proven experience in and passion for building and delivering great products.
Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
Demonstrated experience driving alignment at the executive and client leadership level
Excellent listening and execution skills
Background and drug screen

Benefits

Comp & perks

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more!