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EXL

Senior Cognitive Engineer

EXL

Senior Cognitive Engineer leading design and deployment of conversational agents in a hybrid role. Delivering dynamic user experiences using technologies like Dialogflow CX and GCP.

Posted 7/9/2026full-timeBengaluru • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in developing and maintaining scalable dialog flows using Conversational Agents and Generators, with a strong focus on manual testing and flow optimization to ensure high accuracy in intent detection and backend integration.

Highest-signal resume keywords
Conversational AgentsREST APIsManual TestingFlow OptimizationDatabase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Dialog Flow DevelopmentTask and Routine PlaybooksIntent DetectionTest Case DesignBackend Connectivity
Tools & Technologies
DatastoresThird-Party Services
Industry Keywords
User ExperienceScalable WorkflowsSession-Aware Interactions

About the role

Key responsibilities & impact
  • Leverage Conversational Agents and Generators to deliver dynamic, personalized user experiences.
  • Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
  • Ensure consistency and reusability across workflows for repeatable business outcomes.
  • Configure and manage Datastores to enable adaptive, session-aware interactions.
  • Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.
  • Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration.
  • Design and execute test cases to validate conversational flows and backend connectivity.

Requirements

What you’ll need
  • Bachelor's/Master's in Engineering
  • 5-8 years of experience
  • Proficiency in REST APIs, databases, and third-party services
  • Experience in manual testing and flow optimization

Benefits

Comp & perks
  • Health Insurance
  • Retirement Plans
  • Flexible Work Arrangements
  • Professional Development Opportunities