Account Manager

• Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of banking clients
• Bring a deep understanding of the current marketplace and competitor offerings to drive the organization’s growth strategy and investments
• Partner with clients to develop transformation agenda and value creation
• Manage proposals with full ownership and accountability for the opportunity
• Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals
• Ensure optimal deployment of resources to achieve business goals
• Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction
• Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence
• Scout and scope new opportunities within the account by participating in client’s review meetings – identify problem statements and map EXL services and products to develop customized solutions
• Mentor teams for seamless delivery and transformation

Senior Account Manager – Banking and Payments

Insurance

• Conduct virtual and onsite inspections of high value homes and small businesses for personal and commercial lines insurance companies to analyze replacement cost value and to assess risk.
• Complete the requisite number of surveys each month to achieve personal revenue production goals, and complete other special projects as assigned by their manager.
• Conduct property surveys on high value homes, documenting the construction materials, workmanship and special features of the structure.
• Generate an estimate replacement cost based on industry calculators, EXL resources and personal findings at the home.
• Observe and assess physical and liability hazards to the property and document all such hazards for underwriting.
• Engage business owners to discuss and ascertain corporate safety culture, loss history, risk management controls and maturity of company safety programs.
• Complete a detailed survey report write-up, including narrative assessment.

Field Insurance Inspector

Cloud Engineer

• Design, build, and manage scalable AWS infrastructure including EC2, EKS, Lambda, API Gateway, VPCs, IAM, Security Groups, Load Balancers, and routing components.
• Implement Infrastructure-as-Code (IaC) using Terraform/AWS CDK to automate provisioning, scaling, and environment management.
• Set up and manage DevOps pipelines using GitHub, GitHub Actions, CodeBuild, CodeDeploy and ArgoCD to support automated build, test, and deployment workflows.
• Design, deploy, and manage Databricks workspaces, clusters, cluster policies, Unity Catalog, networking, and security integrations on AWS.
• Partner with data engineering teams to enable reliable execution of pipelines, data ingestion frameworks, batch processing, and workflow orchestration.
• Automate deployment and lifecycle management of data platform components, including Databricks jobs, workflows, libraries, secrets, service principals, and environment configurations.
• Collaborate with data engineering teams to support infrastructure components such as AWS Glue, Lambda, Databricks on AWS, DynamoDB, and Redshift.
• Monitor and optimize platform performance, reliability, and cloud costs for data engineering workloads and analytics platforms.
• Troubleshoot platform, connectivity, and workload issues.
• Utilize AWS Well-Architected Framework principles to design secure, reliable, cost-efficient, and high-performing solutions.
• Implement platform governance, access controls, security standards, and operational best practices across cloud and data platforms.
• Contribute to establishing DevOps best practices, reusable templates, and standard operating procedures across engagements.

Platform Engineer – Databricks, Cloud

Client Partner

• Develop and execute Commercial Banking growth plans within existing strategic banking accounts.
• Establish relationships with Commercial Banking business leaders and key decision-makers.
• Identify whitespace opportunities across Commercial Banking, Commercial Lending, Treasury Management, Risk, and Operations.
• Partner with existing account teams to expand EXL's footprint and increase wallet share.
• Build trusted advisor relationships with Commercial Banking executives and business leaders.
• Leverage industry network and market knowledge to create access to new buying centers.
• Facilitate executive conversations around growth, risk, efficiency, and transformation priorities.
• Identify and qualify opportunities aligned to Commercial Banking priorities.
• Shape client conversations around data, analytics, AI, and operational transformation.
• Partner with EXL domain and solution teams to develop compelling business cases and proposals.
• Support opportunity pursuits through executive presentations, workshops, and strategic account planning.
• Maintain deep understanding of Commercial Banking trends, competitive dynamics, and emerging technologies.
• Provide market intelligence and thought leadership to clients and internal stakeholders.
• Represent EXL at industry forums, client events, and executive briefings.

VP Client Partner – Commercial Banking

Sales

• Lead & oversee the end-to-end presales lifecycle for large-scale PI opportunities & complex proactive & reactive proposals.
• Anchor deal design & collaborate with cross-functional teams -delivery, account, sales, technology, operations, finance & leadership to develop customized solutions with compelling value propositions.
• Lead the development of competitive pricing strategies, commercial models, deal estimates, & engagement models that align with business objectives and maximize customer value.
• Provide thought leadership & drive solution storytelling, client presentations, demos and pursuit narratives that strengthen market positioning and improve win rates.
• Partner with account, delivery & sales teams to identify pain points, map organizational capabilities, and shape early-stage client conversations.
• Drive increased win rates, capture new logos, and expand wallet share within the existing client base.

Vice President, Sales Support – Payment Integrity

Production Engineer

• Responsible for end-to-end development (front-end and back-end)/unit testing and integration of applications.
• Develop scalable, flexible, and high-quality code that meets both functional and non-functional requirements.
• Develop, test, and maintain technical solutions within a highly secure and integrated enterprise environment.
• Address and resolve production support issues on a day-to-day basis, ensuring timely closure and minimal business impact.
• Collaborate effectively with cross-functional teams to ensure on-time delivery of features and enhancements.
• Analyze and translate business requirements to technical design with security and data protection settings.
• Collaborate/communicate with business users
• Contribute to solution design and provide recommendations to build scalable and efficient features and functionality.
• Share / spread knowledge with team members.
• Communicating with managers on product development status frequently

Data Analyst

• Perform actuarial analyses to support pricing, reserving, forecasting, and portfolio monitoring for P&C lines of business.
• Collaborate with data engineering teams to design and implement **data warehouse (DWH) solutions**, ensuring actuarial data is structured for advanced analytics.
• Develop and maintain **data models** to support actuarial processes and reporting.
• Conduct experience studies, trend analyses, and exposure analyses using modern data tools.
• Support rate filings, model documentation, and regulatory submissions.
• Build reports and dashboards that communicate actuarial insights to senior management, underwriting, and risk teams.
• Work closely with stakeholders to validate assumptions and ensure alignment with business strategies.
• Contribute to modernization efforts by migrating actuarial data from legacy systems to cloud-based platforms.
• Stay updated on emerging data technologies, regulatory changes, and best practices in actuarial analytics.

Business Data Analyst

AI Engineer

• Develop AI models and algorithms
• Collaborate with cross-functional teams to implement AI systems
• Conduct research to improve AI methodologies

Product Manager

• Own and drive the product vision, strategy and roadmap for EXL’s enterprise-grade AI platform
• Define and communicate the product vision, strategy and roadmap for the EXLerate.ai platform, aligning technical priorities with strategic business goals
• Build compelling, data-backed business cases and investment proposals to secure funding and resourcing for new platform capabilities and product teams
• Manage the platform as a portfolio – prioritising across competing initiatives using structured frameworks (e.g. RICE) to maximise customer value and ROI
• Engage executives, customers, sales and marketing to shape requirements, validate direction and drive adoption
• Use customer research and data analysis to identify high-impact opportunities and translate them into clear strategy and scalable solutions
• Partner with solution and sales teams on client pitches, demos and platform positioning
• Own and manage the product backlog, ensuring it reflects the strategic roadmap and technical priorities
• Define and refine user stories, epics, acceptance criteria and success metrics
• Facilitate sprint planning, backlog grooming and reviews
• Mentor and coach product team members

Vice President

• Design & execute the long-term growth and product lifecycle strategy for COB & subrogation/TPL program
• Transform the existing program workflows, capability, analytics models & frameworks into a scalable, tech-enabled, & operational market offering.
• Conduct comprehensive capability maturity assessments of the program to identify operational gaps, re-engineer value propositions, and expand scope impact.
• Identify market opportunities, emerging trends, strategic vendor partnerships, & internal innovation to improve capabilities.
• Lead the design, development, & continuous improvement of differentiation strategies across both program workflows in pre & post-pay model
• Partner seamlessly with cross functional teams - operations, product, analytics, technology, delivery and clinical teams to build scalable, high-yielding cost-containment solutions.
• Identify opportunities to improve program’s performance, capability, scope, operational efficiency, client value proposition & competitive positioning.
• Drive the "build vs. partner" roadmap for both programs. Identify, negotiate & partner specialized data vendors, technology providers, and strategic partners to accelerate capability building & solution delivery
• Assess strategic investment opportunities that strengthen capabilities and support long-term growth objectives
• Design and launch comprehensive GTM strategies for both programs, aligning closely with internal sales, operations, delivery, and marketing teams.
• Partner closely with sales & account team to build a robust opportunity pipeline & steer high-stakes proposal development, cross sell opportunities etc.
• Conduct continuous market analysis & competitive assessments to keep EXL’s program offerings ahead of evolving healthcare payer requirements and industry shifts.
• Serve as a primary, market-facing executive advisor to healthcare payer clients, driving strategic discussions, solution demos, and interactive workshops.

Vice President, Program Development – COB, Subro & TPL

Consultant

• Analyse complex datasets to uncover insights, trends, and patterns that support strategic and operational decision‑making.
• Design and build analytical logic, data models, and calculations to enable scalable analytics and business intelligence solutions.
• Collaborate closely with business stakeholders to understand requirements, translate them into analytical use cases, and deliver actionable insights.
• Validate data sources and outputs to ensure consistency, reliability, and alignment with business definitions and KPIs.
• Partner with engineering, data science, and BI teams to implement end‑to‑end analytics solutions.

Analytics Consultant

• Drive growth, strengthen executive client relationships, lead successful implementation and onboarding new engagements.
• Serve as the point of contact across the full client lifecycle from opportunity identification and consultative solution shaping through contract handoff, implementation readiness, onboarding, early-stage adoption, and account expansion.
• Translate client priorities into practical, executable solutions while ensuring strong client experience, governance, and measurable business value.

Vice President, Account Management – Provider, Healthcare

Business Intelligence Developer

• Develop, optimize, and maintain Looker BI solutions including LookML modeling, Looker dashboards and explores.
• Work with GCP, BigQuery, and other cloud-based data warehouses to handle large-scale data operations.
• Perform exploratory data analysis, design ETL processes, and automate data workflows.
• Tune and optimize Looker reports and queries to improve system performance and user experience.
• Implement and enforce data governance, security, and access control policies within Looker environments.
• Collaborate with client teams, manage projects end-to-end, and maintain strong client relationships.
• Provide thought leadership in analytics, generating insights that influence business decisions.
• Utilize SQL, BigQuery, and Python for data manipulation and analysis.
• Leverage version control systems such as Git for LookML development (preferred).
• Independently tackle complex data and BI challenges, demonstrating strong critical thinking and analytical skills.
• Communicate findings clearly and effectively to both technical and non-technical stakeholders.
• Lead the approach to problem-solving and deliver analytical solutions aligned with business objectives.

Analytics Consultant, Decision Analytics, Looker BI

Manager

• Design, build, and ship production-grade Generative and Agentic AI applications and services for internal and external users
• Develop high-quality backend services in Python, with strong software engineering rigor around testing, performance, and maintainability
• Champion reusability and abstraction in everything you build by designing and building modular, well-abstracted components and libraries
• Build multi-agent systems using frameworks such as LangChain, LangGraph, Claude Agent SDK and Google ADK
• Integrate with leading LLM and foundation model APIs, including Azure OpenAI, Google Vertex AI, and AWS Bedrock
• Design and implement Retrieval-Augmented Generation (RAG) pipelines, including document ingestion, chunking strategies, embeddings, vector search, and re-ranking
• Build clean, well-tested RESTful and/or gRPC APIs with a strong focus on reliability, security, and performance
• Implement observability, tracing, evaluation, guardrails for Generative and Agentic AI applications
• Deploy and operate services on major cloud providers (e.g., GCP, AWS, and Azure) leveraging managed services
• Contribute to platform architecture decisions and engineering best practices
• Take applications from prototype through production deployment, hardening, and ongoing operation
• Mentor and coach junior and mid-level engineers through code reviews, architecture discussions, and pair programming
• Foster a culture of engineering excellence, knowledge sharing, and continuous improvement
• Participate in technical design reviews and contribute to the professional growth of team members

Senior Manager

Executive

• Ensuring accurate accounting, reporting for fixed assets in compliance with relevant regulations and organizational policies.
• This role involves maintaining the fixed assets ledger, managing asset acquisitions, disposals, and transfers, and performing periodic reconciliations and audits.