Business Intelligence Analyst

• Strong proficiency in **Python**
• Hands-on experience with **LLMs and Generative AI frameworks**** (OpenAI, Hugging Face Transformers, LangChain, LlamaIndex)
• Solid understanding of **Machine Learning & Deep Learning concepts**

Reporting Analyst

• Design and generate reports to support business operations
• Analyze data and develop reporting frameworks
• Provide insights to stakeholders
• Improve reporting practices and drive data-driven decision-making

Senior Reporting Analyst

Software Engineer

• Develop, maintain, and optimize SAS programs and batch jobs.
• Write complex SQL queries, stored procedures, and data extraction scripts.
• Perform data analysis, validation, cleansing, and transformation activities.
• Work with large-scale databases and data warehouses.
• Create reports, dashboards, and analytical datasets using SAS.
• Collaborate with business analysts, data engineers, and stakeholders to understand requirements.
• Troubleshoot and resolve data and performance-related issues.
• Ensure data accuracy, integrity, and compliance with standards.
• Participate in code reviews, documentation, and deployment activities.

SAS Developer

QA Engineer

• A QA professional is responsible for verifying that an application works as expected, is free of defects, and provides a good user experience.
• They review requirements, design test cases, execute tests, identify bugs, and work closely with developers to resolve issues.
• QA also ensures that new changes do not break existing functionality through regression testing.

Business Analyst

• Current report usage and identify "must-have" vs. "nice-to-have" features
• Extract and document fragmented business rules, calculation logic, and KPIs from legacy systems for the Tech Lead to codify.
• Identify missing data elements and transformation gaps from a functional perspective, assessing how they impact business decision-making.
• Collaborate with business users to define reporting hierarchies and attribute mappings that reflect current organizational needs.
• Design UAT ensuring that the reconstructed foundation and new dashboards meet business accuracy standards.
• Assist the Tech Lead and onshore stakeholders in ranking deliverables based on business urgency and ROI.
• Create documentation and training materials to help users transition from the Tableau interface to the new Power BI environment.

Senior Business Analyst

Manager

• Own the creation and maintenance of detailed documentation including user stories, functional specifications (FSDs), and acceptance criteria.
• Collaborate with engineering and Scrum teams to plan sprints, prioritize backlogs, and ensure timely delivery of features.
• Write, refine, and manage user stories in the product backlog, ensuring clarity and alignment with business goals.
• Act as the voice of the customer within the Scrum team, participating in all agile ceremonies and ensuring continuous alignment between business and technical teams.
• Coordinate with QA and business users to validate features and ensure they meet acceptance criteria and business expectations.
• Serve as a liaison between business stakeholders and engineering, translating complex business needs into clear technical requirements.

Lead Assistant Manager

Auditor

• **Responsibilities and Essential Functions:**
• - Understand the payer process of Surgery, APC, Outpatient.
• - Application of coding and clinical information.
• - Provide inputs and solutions to automatically recognize and extract data from medical documents for proper coding and to facilitate auditing.
• - Prompt response to all the emails and requirements.
• - Reporting to the manager as appropriate.
• - Excellent project management skills, multi-tasking, training skills.
• - Strong PC skills; Excel, Word, PowerPoint and internet-based programs
• - Excellent verbal and written communication
• - Experience in Strategic management
• - Perform analysis of benchmarking.
• - Research updated coding information
• - Research coding issues that arise
• - Maintain knowledge of Surgery coding and clinical concepts.
• - Flexibility

Assistant Manager – Coding Auditor

• Procurement of tech items and services from A1 to B2 and C1 to C2
• Negotiation skills and spend analytics
• AP invoice processing
• Supplier setup
• T&E
• Mailbox management
• QC

Assistant Manager, AP

Business Intelligence Developer

• Working experience in insurance reporting, including analyzing and visualizing data.
• Connect various data sources, import and transform data for Business Intelligence purposes.
• Build BI solutions while leveraging data analysis techniques and industry best practices.
• Develop, publish, and schedule **Power BI reports** in alignment with business requirements.
• Design, develop, and maintain dashboards and reports using **Sigma Computing.**
• Train and support users on **Sigma **best practices, tools, and data literacy.
• Design visual reports, dashboards, and KPI scorecards using **Power BI Desktop**
• Enable self-service analytics for business users via **Sigma's spreadsheet interface and templates.**
• Apply transformations, filters, prompts, calculated fields, sets, groups, parameters, graphs, and forecasts effectively in Tableau.
• Utilize geo codes for map layouts and maintain expertise in action filters, LODs (Level of Detail expressions), and Tableau functions.
• Gather, refine, and translate complex business requirements into reporting solutions.
• Exhibit advanced statistical and analytical capabilities to derive meaningful insights.
• Communicate findings effectively through compelling data visualizations and storytelling.

BI Developer, Power BI, Sigma Computing

• Conduct functional, regression, integration, and system testing for GenAI and VoiceAI-based applications.
• Perform IVR testing, including call flows, speech recognition, prompts, routing, and fallback handling.
• Validate telephony-related components, including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
• Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
• Test conversational flows, voice prompts, LLM responses, ASR (Automatic Speech Recognition), and TTS (Text-to-Speech) output quality.
• Develop and maintain test cases, and automation frameworks.
• Work closely with product owners, architects, and engineering teams to review requirements and define acceptance criteria.
• Ensure adherence to QA best practices and contribute to continuous improvement of processes.
• Leverage automation tools for IVR and telephony testing (e.g., BlueJay, Cyara, Empirix, custom automation).
• Write and execute automation scripts.
• Analyze logs from AI services, telephony servers, call routers, and backend systems.

QA Engineer – GenAI, VoiceAI, Telephony, IVR Testing

Vice President

• Manage large-scale operations of 200+ team members, ensuring day-to-day performance, productivity, and adherence to goals, while fostering a culture of ownership and accountability across all levels.
• Manage end-to-end corporate travel contact centre operations across multiple geographies, ensuring consistent service delivery and seamless customer experience.
• Ensure achievement of all SLAs and KPIs, including AHT, FCR, Quality, CSAT/NPS, schedule adherence, contact centre efficiency metrics, and process compliance.
• Drive robust workforce planning, capacity management, queue/volume monitoring, and real-time staffing optimization to maintain operational stability.
• Demonstrate strong command over enterprise-level forecasting models with attention to volume fluctuations, trend analysis, risk identification, and detailed gap-to-target planning.
• Strengthen travel specialist performance through structured governance frameworks, coaching interventions, refresher trainings, and performance accountability mechanisms.
• Implement process standardization, SOP optimization, and automation opportunities to improve accuracy, reduce manual effort, and elevate service quality.
• Lead incident management, business continuity planning (BCP), and operational risk mitigation to ensure uninterrupted service delivery.
• Utilize data-driven insights and dashboards to monitor performance, identify bottlenecks, and implement strategic corrective action plans.
• Collaborate with Quality, Training, WFM, and Technology teams to drive end-to-end operational excellence and continuous improvement.
• Lead monthly and quarterly business reviews (MBR/QBR) with clear insights on performance trends, service delivery, and strategic initiatives.
• Address escalations with a structured root-cause approach and drive continuous performance improvement and service excellence.
• Align operational solutions with client expectations, travel program objectives, SLAs, and contractual obligations.
• Drive strategic discussions with senior client leadership to influence policy decisions, travel program enhancements, and overall transformation roadmap.
• Establish robust governance frameworks, including SLA/OLA reviews, VOC analysis, and predictive insights to proactively flag risks and opportunities.
• Build and nurture executive-level relationships to ensure long-term client retention, operational stability, and revenue growth.
• Present data-backed insights on travel patterns, compliance gaps, cost-saving levers, and operational efficiencies to support client decision-making.
• Collaborate with cross-functional teams (Technology, Product, Automation, Finance, Quality) to design scalable, future-ready solutions aligned with client priorities.
• Anticipate client requirements by continuously monitoring service metrics and implementing proactive intervention plans.

Assistant Vice President – Business Management, Professional Services

Engineer

• Study and transform data science prototypes
• Working and deployment on Chatbot application including voice and text chat
• Working Knowledge of contact center applications
• Train and deploy Google text to speech and Speech to text model and run evaluation experiments
• Perform statistical analysis of results and refine models
• Remain updated in the rapidly changing field of machine learning

Cognitive Engineer

• Manage digital product ownership projects and ensure alignment with business goals.
• Ensure adherence to Agile policies and procedures.
• Provide strategic guidance on digital product ownership practices.
• Lead a team of digital product owners.

Product Developer

Frontend Engineer

• developing and automating advanced models
• optimizing performance

Senior Developer – GenAI, React

• Support quarterly and annual loss reserve analyses using actuarial best practices (such as Chain Ladder, Bornhuetter-Ferguson, Expected Loss Ratio, Cape Cod, Berquist Sherman, Frequency /Severity methods).
• Prepare and analyze loss development patterns, trend, tail factors, and large loss activity.
• Identify emerging issues and explain reserve movements, variability, and key drivers.
• Maintain reserving datasets and assist in building automated analytical workflows.
• Perform exploratory data analysis to identify emerging loss trends and anomalies.
• Perform roll-forwards, AvE summaries, and other reserving analysis.
• Support the timely preparation and submission of statutory and regulatory reports, basis jurisdiction.
• Prepare actuarial exhibits, documentation, and reserve memos for reserve committee packs.
• Work closely with claims, finance, underwriting, and actuarial teams to understand claim development patterns and business changes affecting reserves.

EXL