Personal Banker Associate II

Fifth Third Bank

Retail Personal Banker II role with a primary focus on sales development and customer relationship building at Fifth Third Bank. Engaging customers in banking products and services to meet their financial needs.

Posted 7/3/2026full-timeSylvania • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales processes and financial needs assessments to effectively identify and address customer financial needs. Proficient in cross-selling and maintaining strong relationships with business partners to enhance customer satisfaction and drive revenue growth.

Highest-signal resume keywords

Consultative Sales ProcessFinancial Needs AssessmentCross-SellingS.A.F.E. Act RegistrationRetail Consumer Products Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced Math FunctionsFinancial AnalysisCustomer Profile DevelopmentSales ActivitiesRetail Policies and Procedures

Soft Skills

Professional CommunicationCustomer SatisfactionRelationship BuildingProblem SolvingFriendly Demeanor

Tools & Technologies

CAMP Marketing Tools

Certifications & Qualifications

S.A.F.E. Act RegistrationNMLS Registration

Industry Keywords

Financial IndustryConsumer Household CustomersSmall Business CustomersFinancial SolutionsRevenue Growth

About the role

Key responsibilities & impact

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions
Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
Focused on cross-selling to existing customer base and engaging in outside sales activities
Establish close working relationships with assigned Business Partners to provide timely and holistic financial solutions
Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
Provide guidance to CSRs with respect to the sales and referral process
Promote customer satisfaction with a friendly, helpful demeanor and professionalism
Act with confidence by answering customer questions and owning customer issues

Requirements

What you’ll need

College degree or work experience providing transferrable skills or combination of education and experience
Experience in the financial industry preferred
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers
Understanding of advanced math functions for analysis of credit and financial information
Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication
Demonstrated ability to develop a working knowledge of Retail policies and procedures to utilize good judgment in decision making
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Benefits

Comp & perks

Comprehensive benefits programs designed to support individual needs of employees and their families, encompassing physical, financial, emotional and social well-being
Total Rewards include differentiated compensation offerings