FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Ops Center Technician – 3rd Shift
Fifth Third BankIT Operations Center Technician at Fifth Third Bank managing incidents for enterprise-wide systems and applications. Leading IT incident resolution and ensuring system availability and performance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management and troubleshooting within enterprise networks and systems, with a focus on customer-centric service and continuous improvement. Proficient in utilizing ServiceNow for documentation and incident resolution.
Highest-signal resume keywords
Incident ManagementServiceNow DocumentationNetwork Performance MonitoringITIL CertificationProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementTroubleshootingNetwork MonitoringApplication Access ManagementData Center Technologies
Soft Skills
Verbal CommunicationWritten CommunicationFlexibilityCustomer-Centric ServiceCommitment to Continuous Improvement
Certifications & Qualifications
ITIL CertificationLean Six Sigma Certification
Industry Keywords
Enterprise NetworkSystems ManagementApplication ManagementServiceNowIncident Bridge Calls
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Monitor, support, and manage incidents across the enterprise-wide network, systems, and applications
- Lead IT incident bridge calls to resolution
- Act on alarming data proactively
- Support system and application access management in production environments
- Monitor network connectivity and performance
- Document issues and resolutions in the ServiceNow ticketing system
- Provide first-line troubleshooting for corporate data center technologies
Requirements
What you’ll need- Associate’s degree and 3+ years of experience, or equivalent combination
- Strong verbal and written communication skills
- Demonstrated problem-solving ability
- Flexibility to work assigned shifts, including nights and evenings
- Commitment to continuous improvement and customer-centric service
- ITIL and/or Lean Six Sigma certification beneficial
Benefits
Comp & perks- Comprehensive benefits programs designed to support employees' individual needs
- Physical, financial, emotional and social well-being support