Institutional Middle Office Team Supervisor

Fifth Third Bank

Supervising the Institutional Middle Office Team at Fifth Third Bank, providing escalation and problem resolution for custody accounts serviced by the team. Ensuring compliance and enhancing operations for customer satisfaction.

Posted 7/8/2026full-timeFarmington Hills • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing teams servicing custody accounts, with a focus on customer service excellence and process improvement. Proficient in evaluating performance, training staff, and ensuring compliance within the financial services industry.

Highest-signal resume keywords

Global Custody Services AdministrationCustomer Service ExcellenceTeam LeadershipSecurities Systems ProficiencyPerformance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Global Custody Services AdministrationFinancial Services ExperienceProcess ImprovementTask DelegationProblem Resolution

Soft Skills

Excellent Communication SkillsInterpersonal SkillsIndependent JudgmentTeam CollaborationService Orientation

Tools & Technologies

Securities SystemsSecurities ProductsWorkflow Monitoring Tools

Industry Keywords

Custody AccountsFinancial ServicesComplianceCustomer ExperienceManagement Interface

About the role

Key responsibilities & impact

Provide first level of supervision, escalation and problem resolution for assigned team servicing custody accounts
Provide training, facilitate workflow, monitor productivity and ensure staff compliance
Responsible for prioritizing teams work and delegating tasks
Apprise management of key issues and needed support
Seek out solutions to improve and automate processes
Make decisions to resolve the more complex issues presented by assigned team under supervision
Monitor teams account assignments, and determine re-alignment of accounts within the team
Participate in the interviewing process of prospective employees and provide feedback to HR
Evaluate and provide feedback to subordinates regarding ongoing performance

Requirements

What you’ll need

Bachelor's degree in business, finance, accounting or related field preferred
Minimum 3 years experience as a Global Custody Services Administrator and Senior Global Custody Services Administrator or 5 years of experience working in the Financial Services industry
Excellent customer service skills, minimum 3 years experience required
Must be service focused and oriented toward exceptional customer experience
Excellent written and verbal communication skills
Excellent interpersonal/relationship skills
Ability to interface with all levels of management and clients
Leadership skills
Ability to work independently, as well as, part of a team
Ability to exercise a high degree of independent judgment
Proficient with securities systems and technology, securities products, and industry trends

Benefits

Comp & perks

comprehensive benefits programs designed to support the individual needs of employees and their families
physical, financial, emotional and social well-being