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Small Business Relationship Specialist
Fifth Third BankBusiness Banking Relationship Specialist managing escalated client service requests for a portfolio of banking clients. Working at Fifth Third Bank to ensure positive client experiences and problem resolution.
Posted 7/8/2026full-timeRemote • California, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $48,100 - $96,200 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client service and problem resolution within Business Banking, ensuring client satisfaction through effective communication and organizational skills. Proficient in utilizing SharePoint and Microsoft Office products to support daily operations and decision-making processes.
Highest-signal resume keywords
Client Service ExperienceBusiness Banking ExperienceProblem ResolutionStrong Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ServiceProblem ResolutionInformation AnalysisDecision Making
Soft Skills
Written CommunicationVerbal Communication
Tools & Technologies
SharePointMicrosoft Office
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Business BankingCommercial Banking
About the role
Key responsibilities & impact- Operate as a Business Banking Client's escalated servicing point of contact
- Take ownership of service, daily needs and general requests for a portfolio of Business Banking clients
- Ensure complete client satisfaction through partnership and by providing expedited timely responses to requests
- Drive problem resolution and escalates as necessary following the defined channels
- Participate in sales calls at the request of the Sales Team
Requirements
What you’ll need- Bachelor's Degree or equivalent experience
- 1-3 years banking experience preferred including Business or Commercial Bank experience
- 1-3 years demonstrated client service experience preferred
- Strong written and verbal communication skills
- Strong organizational skills
- Ability to filter and analyze information/process to facilitate decision making
- Proficient with SharePoint and Microsoft office products
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development