Fiserv

General Counsel

• Advise business, product, engineering, legal, risk, and compliance stakeholders on AI, data, and privacy laws, including the Colorado AI Act, European Union Artificial Intelligence Act, General Data Protection Regulation, California Consumer Privacy Act, California Privacy Rights Act, Fair Credit Reporting Act, and related regulatory requirements.
• Partner with the AI Center of Excellence to review, document, and support approval of artificial intelligence, generative artificial intelligence, and agentic artificial intelligence use cases, including risk categorization, required safeguards, and approval conditions.
• Assess Fiserv’s compliance posture under applicable AI and privacy laws and help build scalable governance processes, documentation standards, monitoring approaches, and reporting practices that evidence compliance.
• Draft, review, and negotiate data privacy addendum including AI related provisions with clients and vendors, including data usage, licensing, security, privacy, model output, audit, compliance, transfer, and protection terms.
• Participate in client-facing meetings and vendor negotiations on privacy, data, AI, and governance matters.
• Develop and maintain governance policies, notices, procedures, training materials, and tools that support accountability and consistent enterprise practices.
• Monitor developments in AI and privacy laws, regulatory guidance, and enforcement trends and translate impacts into practical recommendations for internal stakeholders.

Senior Privacy Counsel

Sales

• Lead a team of eight to twelve high-performing sales specialists
• Set and drive a clear new-business operating cadence
• Build a team culture of proactive outbound prospecting
• Own pipeline management standards
• Coach and develop direct reports through ride-alongs and regular deal/pipeline inspections
• Deliver accurate weekly forecasting and reporting
• Drive a high-volume outbound motion from territory targeting to close
• Establish a trusted-advisor approach that wins new business

Sales Director

Business Operations

• Support Network and Payment Operations by leading strategic and operational initiatives that strengthen financial integrity, regulatory compliance, and operational performance across complex payment ecosystems.
• Work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners to improve controls, enhance visibility, and deliver scalable processes that support business growth and network modernization.
• Lead cross-functional initiatives related to interchange fee legislation, delivering compliant, scalable, and auditable operational solutions.
• Develop playbooks, readiness plans, process documentation, and training materials to support operational execution across internal teams and business partners.
• Analyze financial and operational data to improve performance visibility, support profitability goals, and identify opportunities for cost efficiency.
• Execute and validate interchange fee calculations, manual pricing adjustments, reconciliation activities, and transaction handling requirements across payment operations.
• Partner with Finance, Risk, Audit, Product, Data, Technology, and Legal teams to strengthen controls, maintain audit-ready documentation, and support remediation activities.
• Standardize operational processes and reporting practices to improve efficiency, accuracy, transparency, and regulatory compliance.
• Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership.

Business Operations Associate

Customer Support

• Partner with business development and relationship management teams to support client needs and contribute to growth across debit network programs
• Perform interchange analysis, billing research, and account-level reviews to identify issues, recommend actions, and support client decision-making
• Generate and analyze recurring business review data, service metrics, and competitive network insights to measure performance and inform account strategies
• Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates
• Submit, track, and manage project requests to help ensure completion within defined service level agreements
• Coordinate with internal teams across operations, product, finance, and client support to resolve issues and advance client initiatives
• Maintain accurate records, reporting, and documentation using customer relationship management tools and standard business applications

Sales Support Specialist

Account Executive

• Drive growth by building strategic, C-suite relationships and acquiring high-value new clients
• Increase sales, build pipeline to achieve sales quotas
• Deliver product solutions sales within assigned verticals
• Collaborate with key stakeholders, maintaining regular communication with clients
• Create comprehensive client proposals and build detailed account plans

Commercial Mid-Market Sales Executive

Technical Writer

• As a Senior Technical Writer at Fiserv, you will translate complex product and service information into clear, structured content that helps clients install, configure, and use our solutions.
• You will work with product, support, and artificial intelligence teams, along with subject matter experts, to create modular documentation that supports intelligent search, automation, and chatbot experiences.
• In this role, you will also provide guidance to junior writers, support training and knowledge sharing, and lead documentation efforts across assigned workstreams to improve content quality, usability, and consistency across modern delivery platforms.
• Create and maintain structured, component-based content designed for reuse, personalization, and artificial intelligence-driven delivery.
• Partner with engineers, product managers, and subject matter experts to gather information, validate technical accuracy, and define documentation requirements.
• Use test environments to research products and services, validate workflows, and capture screen samples for documentation.
• Leverage artificial intelligence tools to support content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.
• Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms.
• Estimate, track, and prioritize assigned projects, coordinate writing assignments across shared workstreams, and meet established deadlines.
• Provide leadership across documentation workstreams by conducting peer training, mentoring junior writers, improving documentation workflows, and ensuring deliverables meet industry, regulatory, and accessibility standards while incorporating customer feedback to improve content.

Senior Technical Writer

Product Manager

• Own the end-to-end data model and lifecycle for OEM wallet experiences
• Define data ownership, governance, and access models across OEMs, merchants, and internal platforms
• Drive consistency and quality across wallet APIs and event schemas
• Enable wallet data to power personalization, offers, and loyalty use cases
• Translate strategy into clear roadmaps, PRDs, and execution plans across multiple work-streams

Principal Product Manager – Digital Wallet

Implementation Specialist

• Lead the end-to-end implementation of Configure Digital for clients, including planning, configuration, training, testing, and go-live
• Coordinate with internal Fiserv teams to align implementation goals with client expectations
• Act as the primary point of contact for clients throughout the project lifecycle—from kickoff through go-live and post-implementation warranty support
• Assess client business needs, define requirements within product capabilities, and recommend best-fit solutions
• Manage multiple concurrent implementations, ensuring adherence to scope, timeline, and budget
• Review deliverables, validate configuration, and ensure solution meets business and technical acceptance criteria
• Build relationships across various teams (product, support, engineering, etc.) to facilitate seamless solution delivery
• Coordinate hosted tenant provisioning, core interface activities, and environment readiness
• Manage system configuration and updates per client requirements
• Conduct connectivity testing and configuration validation to ensure technical readiness for go-live
• Provide hands-on training to client teams on system usage and configuration
• Develop training documentation and user guides as needed
• Maintain up-to-date project documentation, configuration logs, and implementation artifacts
• Ensure project artifacts comply with internal and client documentation standards
• Monitor project milestones and update schedules to reflect project progress
• Escalate delays or roadblocks to relevant stakeholders and drive resolution
• Continuously manage and exceed client expectations
• Proactively identify risks, manage concerns, and ensure a high level of customer experience

Implementation Manager

Backend Engineer

• Develop and maintain the Payments Exchange Fedwire product to ensure robustness, scalability, high availability, and regulatory compliance.
• Architect, design, and implement new features in response to regulatory changes, client requests, and strategic product expansion goals.
• Partner with Product Management, Quality Assurance, and Customer Support to align delivery with customer needs and company goals.
• Implement and maintain security and compliance controls, and troubleshoot complex issues to minimize disruption to wire transmission services.
• Lead technical decisions through code reviews, design discussions, modern engineering best practices, and integration expansion with banking cores, FX partners, and correspondent banks.

.Net/C# Technical Lead Software Developer

• Cultivate strategic relationships with senior leaders to acquire new clients
• Drive sales and demand generation activities
• Lead multiple opportunities in various stages of the selling cycle
• Present client proposals and negotiate pricing and contract terms
• Build internal deal teams to maximize business opportunities

Sales Executive

• Identify and prospect new business opportunities within the payments industry to sell Fiserv products and services
• Manage the acquired sales from close to implementation
• Conduct product demonstrations and presentations to potential clients to showcase the benefits of our payment solutions
• Continually illustrate the value of the Fiserv partnership by providing measurement data such as ROIs and program performance updates
• Conduct a regular cadence of communication with the client at all levels and disciplines by effectively articulating the Fiserv value proposition
• Build and nurture strong relationships in your assigned territory with C-suite and operational level leadership

Sales Executive, Crypto and Fintech

• Drive top-of-funnel partner recruiting with a focus on ISV partnerships.
• Conduct cold outreach to ISV prospects.
• Log and update prospect notes in FISERV CRM throughout the sales cycle.
• Represent FISERV at industry-specific tradeshows to promote ISV solutions.
• Identify and propose FISERV integration offerings that align with ISV prospects' needs.
• Negotiate and finalize contracts with ISV prospects.
• Collaborate with FISERV ISV business units to establish effective Go-To-Market (GTM) strategies.
• Travel 25% - 50% of the time.

ISV Sales Executive

Manager

• Command and Control: Responsible for ensuring the highest level of command and control are being performed for all Major Incidents.
• Utilize Fiserv’s home build MIMIC tool (Major Incident Management Information and Collaboration).
• Ensure relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC).
• Post Incident Reviews (PIRs): Responsible for performing a thorough Post Incident Review of every Major Incident worked.
• Collaboration: Work closely with other departments and stakeholders to ensure seamless communication during Major Incident lifecycle.
• Process Improvement: Assisting with the identification of process enhancement opportunities to improve Major Incident Management efficiency and effectiveness.

Major Incident Manager

Security Analyst

• Operationalize the Intel Lifecycle: Execute the full intelligence lifecycle to perform fusion analysis, develop adversary profiles focused on financial sector threats, produce finished intelligence products across tactical, operational, and strategic levels.
• Tactical Detection Support: Contextualize threat behavior and anticipate adversary actions, translate analyzed TTPs into technical signatures to directly support the SOC and Detection Engineering teams.
• Intelligence-Driven Threat Hunting: Collaborate with the Threat Hunting team to develop hypotheses based on observed adversary behaviors and regional trends, moving beyond simple Indicator of Compromise (IoC) matching.
• Threat and Vulnerability Context: Support attack surface management team, provide intelligence-driven vulnerability prioritization, identify emerging threats and exploitation trends.
• Adversary Emulation: Provide intelligence support for Red Team or Purple Team exercises by profiling relevant threat actors to ensure testing remains realistic and impactful.
• Strategic & Geopolitical Analysis: Analyze global conflicts and economic stability to translate complex threat activities into structured business solutions and "so-what" summaries for leadership.
• Program Development and Engagement: Contribute to the maturation of the CTI program by developing and refining collection requirements, intelligence workflows, reporting templates, and analytic tradecraft standards.
• Production and Reporting: Produce high-quality tactical, operational, and strategic intelligence products including daily threat briefings, threat actor profiles, vulnerability assessments, and executive threat summaries. Deliver timely and actionable intelligence to internal stakeholders.

Cyber Threat Intelligence Analyst

Project Manager

• Lead large-scale, client-facing projects from initiation through completion, with responsibility for scope, timeline, budget, and delivery outcomes
• Build and maintain consolidated project plans to define overall scope, milestones, dependencies, and critical path activities
• Identify, assess, and communicate project risks, dependencies, impacts, and issues to support informed decision-making and ongoing project control
• Establish project governance by defining roles, responsibilities, decision rights, escalation paths, and meeting cadence
• Define and align success criteria at project initiation to support measurable outcomes and stakeholder alignment throughout the project lifecycle
• Communicate project status, milestones, risks, and decisions to stakeholders on an ongoing basis to ensure visibility and transparency
• Facilitate alignment across business units and functional teams to support enterprise objectives and coordinated delivery