Field Service Analyst – Time and Data Management

Ford Motor Company

Field Service Actions Time and Data Mgmt. Analyst improving SW deployment processes at Ford.

Posted 7/7/2026full-timeDearborn • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $86,600 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and agile software development, with a strong focus on driving continuous improvement in software deployment processes. Proven ability to lead cross-functional teams, manage stakeholder expectations, and develop KPIs for performance monitoring.

Highest-signal resume keywords

Product Management ExpertiseAgile Software DevelopmentJira ManagementCross-Functional Team LeadershipKPI Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringData VisualizationField Service Actions ProcessComplex Integration ManagementAgile Methodologies

Soft Skills

Excellent Communication SkillsTeam BuildingCoachingProblem SolvingMotivational Leadership

Tools & Technologies

JiraKANBAN DashboardEmerging Technologies

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering

Industry Keywords

Automotive IndustrySoftware Deployment ProcessContinuous ImprovementStakeholder Management

About the role

Key responsibilities & impact

Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment process.
Play an integral part in the FSA SW deployment process by establishing and monitoring timing target levels at each of the milestone phases to validate sw readiness.
Manage and direct FSAPM Jira activities to ensure robust service timing plans as well and minimize Jira hygiene errors/concerns.
Function as the leader and subject matter expert for EE&S Global FSAs.
Coordinate activities and drive improvements to achieve KPIs.
Remove Barriers: Lead best practices, and the development of solutions for throughput constraints.
Work cross-functionally with DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.
Develop relevant KPIs and data visualizations to enable a clear, real-time understanding of actual vs. expected SW quality and process performance.

Requirements

What you’ll need

Bachelor degree in Computer Science, Engineering, or a related field
5+ years of product management expertise with a solid foundation in agile software development
Experience with Jira and KANBAN dashboard development
Experience relevant to product management and / or software engineering
Expertise in leading cross-functional teams and managing stakeholder expectations
Basic understanding of Field Service Actions process
Excellent oral and written communication skills
Ability to manage complex integrations and dependencies across various products, product lines, and product groups
Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions
**Even better, you may have... **
- Master's degree in Computer Science, Engineering, or a related field
- Experience with Software Engineering tools and practices such as Jira
- Familiarity with emerging technologies such as Large Language Models
- Experience in the automotive industry or related technology fields

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.