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Ford Motor Company

Hotline Technical Advisor

Ford Motor Company

Technical Hotline Advisor providing real-time automotive technical support to dealership service teams. Diagnosing vehicle issues and collaborating to improve service quality and efficiency.

Posted 7/9/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automotive technical support, diagnostics, and field service engineering, with a strong focus on problem-solving and effective communication. Proficient in using diagnostic tools and managing service requests to enhance product and service quality.

Highest-signal resume keywords
Automotive Technical SupportField Service EngineeringDiagnostic Tools (IDS, FDRS)Automotive Diagnostic KnowledgeOEM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Automotive Technical SupportField Service EngineeringDiagnostic ToolsAutomotive Service SystemsVehicle Systems KnowledgePowertrain KnowledgeElectronics KnowledgeAnalytical ThinkingProblem-SolvingService Request Management
Soft Skills
Effective CommunicationStakeholder HandlingAttention to DetailCustomer FocusAbility to Work Under Pressure
Tools & Technologies
IDSFDRSOEM ToolsAutomotive Service Platforms
Industry Keywords
Mechanical EngineeringAutomobile EngineeringWarrantyDiagnosticsDealer Workshop Experience

About the role

Key responsibilities & impact
  • Provide real-time technical support to dealership service teams
  • Diagnose complex technical concerns
  • Manage service requests and analyze recurring failures
  • Collaborate with cross-functional teams to improve product and service quality

Requirements

What you’ll need
  • Diploma / Bachelor’s / Master’s degree in:
  • - Mechanical Engineering
  • - Automobile Engineering
  • Minimum 5 years of experience in:
  • - Automotive technical support / hotline operations
  • - Field Service Engineering (FSE) / Warranty / Diagnostics
  • Prior OEM experience preferred
  • Dealer workshop / shop floor experience is mandatory
  • Strong automotive diagnostic knowledge (vehicle systems, powertrain, electronics)
  • Hands-on experience with:
  • - Diagnostic tools (IDS, FDRS)
  • - Automotive service systems and platforms
  • Familiarity with internal OEM tools (preferred but can be trained)
  • Strong problem-solving and analytical thinking
  • Effective communication and stakeholder handling
  • Ability to work under pressure and manage multiple cases
  • High attention to detail and customer focus

Benefits

Comp & perks
  • Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
  • Strong interpersonal and collaboration skills
  • Achievement-oriented mindset