Salesforce Technical Lead

Ford Motor Company

Salesforce Technical Lead delivering reliable, scalable Salesforce outcomes for Ford Australia's post-sales customer lifecycle. Leading a hybrid team in the International Markets Group for innovative automotive solutions.

Posted 7/10/2026full-timeCampbellfield • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce platform and MuleSoft integration, with a strong focus on agile methodologies and technical leadership. Capable of coaching teams, optimizing platform usage, and delivering innovative AI-enabled service solutions.

Highest-signal resume keywords

Salesforce Platform ExpertiseMuleSoft Integration ExperienceTechnical LeadershipAgile MethodologiesCoaching and Mentoring Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proof of Concepts DevelopmentAPI Contract DefinitionData Handshake ManagementConfiguration-First Design PrinciplesLow-Code/No-Code Development

Soft Skills

Stakeholder ManagementCommunication SkillsFacilitation SkillsDelivery-Focused Mindset

Tools & Technologies

SalesforceMuleSoftAgentic AIService Cloud VoiceNICE Integrations

Industry Keywords

Agile CeremoniesTechnical StandardsQuality AssuranceCustomer Lifecycle ManagementValue Optimization

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Operate as a hybrid Tech Lead and Scrum Master, owning and running the Daily Standup as the team's delivery control point, ensuring blockers, dependencies, decisions, and next actions are visible every day.
Balance sprint execution, facilitation, and impediment removal with hands-on technical leadership - building Proof of Concepts, de-risking complex Salesforce, MuleSoft, Agentic AI, voice, and NICE integration patterns, and pairing with developers to debug difficult issues.
Unblock and align MuleSoft developers during sprints by defining and enforcing API contracts and data handshakes between Salesforce and MuleSoft, keeping both development streams synchronised.
Lead technical delivery for the Service PDO across the IMG region, supporting the post-sales customer lifecycle, call centre operations, dealership service processes, booking flows, and case management.
Support delivery of cutting-edge Agentic and AI-enabled service solutions, including Salesforce voice assistants, AI booking agents, Service Cloud Voice, Agentforce capabilities, and NICE integrations.
Actively participate in the Design Authority, championing a low-code/no-code approach and ensuring declarative Salesforce capabilities are fully considered before custom code is introduced.
Enforce strong peer review, clear technical standards, and maintainable solution patterns across Salesforce and MuleSoft delivery to prevent poor-quality code or configuration reaching production.
Proactively audit existing Salesforce capabilities and entitlements to maximise value from current licences and provide informed recommendations on strategic new purchases where there's a clear business case.
Coach and unblock Salesforce Developers, MuleSoft Developers, and Business Analysts through pairing, design walkthroughs, and delivery-focused mentoring.
Partner with Business Analysts before sprint planning to ensure user stories meet the Definition of Ready, improving sprint predictability and reducing rework.

Requirements

What you’ll need

Salesforce platform expertise with proven experience as a Technical Lead, Solution Architect, or senior Salesforce developer.
Demonstrated experience operating as a hybrid Tech Lead/Scrum Master, running agile ceremonies and protecting team delivery capacity.
Practical experience building Proof of Concepts and de-risking complex integrations (Salesforce, MuleSoft, or similar middleware).
Familiarity with Agentic AI and voice-enabled service solutions (e.g., Service Cloud Voice, Agentforce, NICE) is highly regarded.
Strong understanding of configuration-first, low-code/no-code design principles and when custom engineering is genuinely warranted.
Excellent coaching and mentoring skills, with the ability to unblock and upskill developers, MuleSoft engineers, and Business Analysts.
Strong stakeholder management skills, with the ability to work collaboratively alongside a Service Product Leader while clearly respecting scope boundaries.
Commercial awareness, with experience auditing platform licences/entitlements and identifying value optimisation opportunities.
Excellent communication and facilitation skills, with a delivery-focused, solutions-oriented mindset.

Benefits

Comp & perks

Discounted lease car options.
Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
Flexible Work Arrangements.
Growth and development opportunities via internal and external training.
Paid parental leave from day 1.
Comprehensive Employee Assist Program.
Wellness Programs including Free Flu Vaccinations and Health Checks.
Paid volunteer days.