Operational Analyst – Verint Quality Execution

Gainwell Technologies

Operational Analyst supporting Verint Quality Management capabilities within Performance Enablement Organization at Gainwell. Roles include testing, documentation, and collaboration with stakeholders.

Posted 5/19/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $51,700 - $73,800 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

operations analysisbusiness analysisquality assurancesystem configurationpre-go-live testingpost-go-live stabilizationproduction validationrequirements gatheringfunctional requirements documentationquality support

Soft Skills

communicationcollaborationdocumentationanalytical thinkingproblem-solvingstakeholder engagementknowledge transferorganizational skillsattention to detailadaptability

Tools & Technologies

VerintNICEGenesysCalabrioCX platformsWFO platformsquality management systemsautomated quality managemententerprise quality platformsback-office quality programs

Certifications & Qualifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Information SystemsBachelor’s degree in OperationsBachelor’s degree in Analytics

Industry Keywords

enterprise quality managementperformance enablementomnichannel quality programsevaluationsscorecardscalibration processessystem implementationsenhancementsmigrationscompliance requirements

About the role

Key responsibilities & impact

Support the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM) capabilities within the Performance Enablement Organization (PEO)
Translate business, operational, and compliance requirements into clear, well‑documented system configurations
Assist with pre‑go‑live testing, post‑go‑live stabilization, and production validation
Maintain clear documentation to enable knowledge transfer and reduce single‑point dependency
Partner with Quality leaders and operational stakeholders to understand business needs
Gather, analyze, and document detailed business and functional requirements

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience
1–3 years of experience in operations analysis, quality support, business analysis, or QA‑related roles
Exposure to omnichannel and back‑office quality programs, including evaluations, scorecards, or calibration processes
Experience configuring or supporting enterprise CX/WFO/Quality platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions, with Verint strongly preferred
Experience supporting system implementations, enhancements, or migrations

Benefits

Comp & perks

comprehensive health benefits
flexible vacation policy
401(k) employer match
educational assistance
leadership and technical development academies