Senior Quality Assurance Professional

Gainwell Technologies

Quality Assurance subject matter expert in healthcare operations driving quality evaluations and improvements. Supporting various programs in a remote capacity at Gainwell Technologies.

Posted 5/20/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $63,000 - $90,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurancequality evaluationsquality and defect metricschange management planningchange management execution

Soft Skills

written communicationverbal communicationorganizational skillstime managementindependent workteam collaborationcoachingmentoring

Tools & Technologies

Microsoft Office

Industry Keywords

healthcare operationsCustomer ExperienceCX

About the role

Key responsibilities & impact

Serves as a Quality Assurance (QA) subject matter expert for the Customer Experience (CX) organization
Performs quality evaluations across all channels
Analyzes evidence to assess quality and improve performance
Provides hands-on support for DDIs, GTGs, and projects
Serves as peer coach, mentor, and provides work guidance
Collects and analyzes quality and defect metrics

Requirements

What you’ll need

4+ years Quality Assurance subject matter experiences
Bachelor's degree or equivalent experience
Deep healthcare operations expertise
Strong written and verbal communication skills
Hands-on change management planning and execution experience
Excellent organizational and time management skills
Skilled at working independently and as part of a team
Proficient with Microsoft Office suite and software applications

Benefits

Comp & perks

generous, flexible vacation policy
a 401(k) employer match
comprehensive health benefits
educational assistance
variety of leadership and technical development academies