Bilingual Call Center Agent

Gainwell Technologies

Call Center Member Agent responding to member inquiries about eligibility and benefits at Gainwell Technologies. Role involves documentation and customer service through telephone communication.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $31,200 - $44,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on responding to member inquiries and documenting interactions effectively. Bilingual proficiency in Spanish and English is essential for communication and support.

Highest-signal resume keywords

Customer Service ExperienceBilingual (Spanish/English)CRM Ticketing SolutionTelephone Technology ProficiencyDental Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTelephone ExperienceDocumentation SkillsResearch SkillsOrganizational Functions Knowledge

Tools & Technologies

Help Desk Software

Certifications & Qualifications

High School Diploma or G.E.D.Harver Assessment Requirement

Industry Keywords

Eligibility InformationBenefit InformationMember InquiriesOutbound Calls

About the role

Key responsibilities & impact

Responding to member telephone calls involving eligibility and benefit information
Researching member calls/inquiries and responding in accordance with SLAs
Documenting calls in a CRM ticketing solution
Conducting outbound calls to members as necessary

Requirements

What you’ll need

High school diploma or G.E.D.
6 months minimum customer service or telephone experience (preferred more than 1 year)
Bilingual (Spanish/English) required
Dental experience preferred
Experience working with organizational functions and personnel
Skilled in the use of computer software and telephone technology, including help desk software
Harver Assessment Requirement

Benefits

Comp & perks

Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies