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Gainwell Technologies

Provider Solutions Customer Success Lead

Gainwell Technologies

Provider Solutions Customer Success Lead enhancing Medicaid IT solutions at Gainwell. Driving sales, addressing state objectives, and leading product demonstrations and RFP processes.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $81,100 - $115,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading product demonstrations and RFP content writing while effectively collaborating with sales, marketing, and product teams to align client needs with healthcare IT solutions. Proven ability to manage multiple client opportunities and deliver seamless customer experiences in fast-paced environments.

Highest-signal resume keywords
Client-Facing ExperienceHealthcare IT SystemsMedicaid Provider EnrollmentChange ManagementTechnical Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strategic GuidanceTeam ImpactPrioritizationCollaboration
Industry Keywords
Product RFPUser GroupsStakeholder EngagementCustomer ExperienceSales Partnership

About the role

Key responsibilities & impact
  • Lead product demonstrations and provide support and thought partnership for opportunity meetings
  • Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives
  • Lead Product RFP requirements review and content writing for RFPs
  • Convey customer requirements to various teams for a seamless customer experience
  • Lead monthly user groups with key state stakeholders and internal leadership

Requirements

What you’ll need
  • 5+ years of experience in client-facing roles, preferably in healthcare or technology
  • strong track record of technical proficiency, change management, and team impact
  • skilled in partnering with sales, marketing, client success, data, and product teams
  • experience with Medicaid Provider Enrollment, Healthcare IT systems, and aligning client needs with product enhancements
  • adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments.

Benefits

Comp & perks
  • generous, flexible vacation policy
  • educational assistance
  • comprehensive leadership and technical development academies