Bilingual Members & Providers Call Center Agent

Gainwell Technologies

Bilingual Members & Providers Call Center Agent at Gainwell Technologies. Helping healthcare clients improve services and resolve inquiries effectively.

Posted 7/1/2026full-timeRoseville • California • 🇺🇸 United StatesJuniorMid-Level💰 $31,200 - $44,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in using help desk software and Microsoft Office applications to manage client inquiries and meet service level agreements.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsHelp Desk Software KnowledgeMicrosoft Office ProficiencyWritten And Oral Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Help Desk SoftwareMicrosoft Office ApplicationsClient Account Management

Soft Skills

Problem-SolvingCommunicationCollaboration

Industry Keywords

Customer ServiceService Level AgreementsClient Inquiries

About the role

Key responsibilities & impact

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries

Requirements

What you’ll need

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication
Ability to understand your role on a team and identify the correct stakeholders to consult

Benefits

Comp & perks

Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership development academies