Call Center Representative

Gainwell Technologies

Call Center Representative supporting the State of Nevada and healthcare providers. Managing inbound calls and inquiries while collaborating with a performance-driven team culture.

Posted 7/10/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing multiple tasks while maintaining attention to detail in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsProficiency With Microsoft OfficeDetail-Oriented Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall Center ExperienceHealthcare BackgroundProblem-SolvingDocumentation Skills

Soft Skills

Eagerness To LearnTeam CollaborationPositive Attitude

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsWeb Browsers

Industry Keywords

Medicaid ExperienceInsurance ExperienceRemote Work Experience

About the role

Key responsibilities & impact

Handle inbound calls, providing professional and accurate assistance to members, providers, and partners
Research and resolve inquiries in a timely manner using multiple systems and resources
Document all call interactions clearly and accurately
Manage multiple responsibilities at once (taking calls, entering notes, navigating systems)
Contribute to a positive, supportive, and performance-driven team culture

Requirements

What you’ll need

2+ years of customer service experience (call center or healthcare background preferred)
Prior remote/work-from-home experience is a plus
Strong written and verbal communication skills
Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge)
Detail-oriented, problem-solving mindset with eagerness to learn
Medicaid or insurance experience is a plus, but not required

Benefits

Comp & perks

Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies