Service Specialist I

Greenheck Group

Service Specialist I managing service engagements from vendor PO generation to job closeout. Coordinating with stakeholders for timely service delivery and improvement opportunities.

Posted 7/3/2026full-timeSchofield • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $56,474 - $69,762 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the service lifecycle, coordinating with stakeholders, and resolving customer issues while tracking project activity and identifying improvement opportunities. Proficient in utilizing project management software and CRM tools to enhance service delivery and communication.

Highest-signal resume keywords

Service Lifecycle ManagementStakeholder CoordinationCustomer CommunicationProject TrackingChange Order Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementIssue ResolutionInvoice Discrepancy ResolutionTrend AnalysisRisk Identification

Soft Skills

Proactive CommunicationCollaborationNegotiation

Tools & Technologies

Microsoft Dynamics CRMExcelProcore

Industry Keywords

Vendor ManagementService DeliveryCustomer ServiceContractor Coordination

About the role

Key responsibilities & impact

Owns the service lifecycle from vendor PO generation through job closeout.
Coordinates with internal/external stakeholders across Sales, vendors, contractors, and customers to align requirements and deliverables.
Serves as the primary customer-facing contact, proactively communicating status and providing updates and independently resolving routine customer issues.
Tracks and reports on project activity to identify trends, risks and improvement opportunities.
Collaborates with vendors/contractors for timely service delivery.
Manages, negotiates and documents routine change orders within defined authority limits.
Reviews and independently resolves routine invoice discrepancies.
Troubleshoots, evaluates, and resolves moderately complex issues.

Requirements

What you’ll need

2-4 years of relevant work experience required.
2 Year / Associate Degree or equivalent years of job experience required.
Microsoft Dynamics CRM
Excel
Project Management Software such as Procore

Benefits

Comp & perks

Health & Family Support
Financial Security
Learning & Development
Rewards & Recognition
Wellbeing & Mental Health
Work-Life Balance
Fun Perks