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Harrods

DevOps Manager

Harrods

DevOps Manager overseeing full DevOps function and supporting ecommerce and digital platforms at Harrods. Leading operations, enhancing platform reliability, and fostering collaboration across teams.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in overseeing DevOps functions, ensuring the reliability and performance of ecommerce and digital applications while implementing AI-powered solutions for CI/CD optimization. Strong focus on operational governance, ITIL implementation, and building collaborative relationships with stakeholders.

Highest-signal resume keywords
Cloud TechnologiesITIL ImplementationAI-Powered SolutionsIncident ResolutionCustomer Service Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
DevOpsCI/CD PipelinesPredictive MonitoringResource OptimisationOperational PerformanceGovernanceWeb-Based ApplicationsDigital EnvironmentsAutomationContainerization
Soft Skills
Time ManagementInterpersonal SkillsCommunication Skills
Tools & Technologies
Ticket Management PlatformSaaSPaaSIaaSServerlessLow-Code
Industry Keywords
EcommerceDigital ApplicationsOperational SLAsService Level ObjectivesKey Performance Indicators

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Oversee the full DevOps function, ensuring the reliability, security, performance, and governance of both production and non-production environments.
  • Responsible for the stability, operational performance, and availability of all ecommerce and digital applications - across Development, QA, and Production.
  • Evaluate and implement AI-powered solutions to improve CI/CD pipelines, predictive monitoring, automated incident resolution, and resource optimisation.
  • Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to maintain platform reliability and measure success.
  • Lead triage and resolution of incidents, service requests, and problem tickets, ensuring respective tickets are assigned and maintained within the relevant ticket management platform.
  • Build & maintain strong relationships with other IT teams, business stakeholders and third-party support partners sharing priorities and working through issues to continually improve performance against operational SLAs.

Requirements

What you’ll need
  • Hands-on experience with cloud technologies (SaaS, PaaS, IaaS, Serverless, Containerization, Low-code, automation).
  • Strong understanding and experience in the implementation of ITIL, security standards, and operational governance.
  • Extensive experience supporting web-based applications in digital and retail environments.
  • Excellent time management, interpersonal and communication skills, both written and verbal.
  • Strong customer service focus when dealing with both internal and external parties.

Benefits

Comp & perks
  • Extensive pay and benefits package
  • Development training
  • Opportunities to work with talented people
  • Programs that reward and recognize employees for exceptional performance