Benefit Advocate

Health Care Service Corporation

Benefit Advocate managing service requests and assisting clients with healthcare benefits understanding and navigation. Focus on educating employees and resolving benefit plan issues in a fast-paced environment.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $15 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high volumes of service requests while providing exceptional customer service in a fast-paced call center environment. Proficient in navigating healthcare and wellness benefits, with strong communication and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office Suite ProficiencyWritten And Verbal Communication SkillsData Entry SkillsAbility To Organize And Prioritize Work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMicrosoft Office SuiteElectronic Mail Applications

Soft Skills

Excellent Customer Service SkillsOrganizational SkillsCommunication Skills

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

InsuranceBenefitsCall Center EnvironmentHealthcareWellness Benefits

About the role

Key responsibilities & impact

Managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients
Educating and assisting callers with understanding, navigating through, and obtaining value of their healthcare and wellness benefits
Providing direction in working through a variety of benefit issues

Requirements

What you’ll need

High School diploma or GED equivalent
Minimum one year of insurance and/or benefits customer service experience
Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
Excellent customer service skills including proper grammar, tonalities and clear dictation
Proficient in Microsoft Office Suite, data entry and electronic mail applications
Excellent written and verbal communication skills
Ability to work a flexible 37.5 hour work week in a 24/7/365 call center environment
Ability to sit and use the phone for long periods of time

Benefits

Comp & perks

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement