HR Service Center Rep I

Health Care Service Corporation

HR Service Center Representative providing timely and accurate service primarily for active employees at HCSC. Assisting in processing HR documents and addressing customer inquiries.

Posted 7/11/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to process HR documents accurately and efficiently. Proficient in Office software and capable of handling sensitive inquiries with a high degree of confidentiality.

Highest-signal resume keywords

Customer Service ExperienceOffice Software ProficiencyWorkday ExperienceClear Communication SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Document Processing10-Key Calculator ProficiencyMath AptitudeEmail Utilization

Soft Skills

Service OrientationDetail-OrientedTeam PlayerAbility to Handle High Stress

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointWorkday

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Human Resources ProgramsEmployee ServicesBenefitsLeaves of AbsencePayrollHR PolicyTrainingWork-Life Programs

About the role

Key responsibilities & impact

Provide timely and accurate service to customers (primarily active employees)
Assist in processing HR documents, i.e. benefit, salary, and status changes
Provide information on a wide range of human resources programs and services (via phone, chat, AskHR cases)
Expedite referral of complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, and work-life programs

Requirements

What you’ll need

High School diploma or GED
9 months customer services or administrative support experience in a corporate environment
6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
10-key calculator experience and an aptitude for math
Experience utilizing email
Service oriented and has a desire to assist the customer
Clear and concise verbal and written communication skills
High degree of confidentiality
Organized and detail-oriented
Team player in a high-paced team environment
Ability to handle high stress and high volume situations where time is of the essence
Experience using Workday (preferred)

Benefits

Comp & perks

health insurance
401(k) savings plan
pension plan
paid time off
paid parental leave
disability insurance
supplemental life insurance
employee assistance program
paid holidays
tuition reimbursement