Claim Operations Supervisor

Intact Insurance Specialty Solutions

Claims Operations Supervisor leading staff in daily activities and maintaining operational efficiency at Intact Insurance. Position located in hybrid Canton, MA or Denver, CO offices.

Posted 7/17/2026full-timeCanton • Colorado, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $69,000 - $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising claim operations teams, ensuring efficient workload distribution and timely processing of claims. Possesses expertise in performance evaluation and collaboration across departments to enhance operational processes.

Highest-signal resume keywords

Team LeadershipClaims ProcessingPerformance EvaluationRegulatory ComplianceCross-Department Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementWorkload DistributionIssue ResolutionPerformance FeedbackRegulatory Knowledge

Soft Skills

CommunicationProblem-SolvingCollaborationSupervisory Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Claims OperationsLoss PaymentsExpense PaymentsCustomer InquiriesIndustry Trends

About the role

Key responsibilities & impact

Supervise and lead a team of claim operations staff, prioritizing and assigning work
Oversees day-to day operations of the teams’ activities including workload distribution of new claims
Ensures timely and accurate processing of loss and expense payments
Review and approve complex or escalated issues
Collaborate with other departments, to streamline processes, resolve customer inquiries
Conduct regular performance evaluations, provide feedback
Stay updated on industry trends, changes in regulations

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
3-5 years of related experience, with 1-3 years of supervisory experience required

Benefits

Comp & perks

Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs
Life and disability insurance
Paid parental leave
A variety of additional voluntary benefits