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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
multitaskingcustomer serviceproblem solvingcommunicationactive listeningconflict resolutiontime managementadaptabilityempathyrelationship building
Industry Keywords
call centerservice requestsinsurance policiescustomer retentionpolicy benefitscoveragescancellation riskinbound callscustomer inquiriespolicy changes
About the role
Key responsibilities & impact- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Requirements
What you’ll need- 2+ years of experience working in a call center environment
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
Benefits
Comp & perks- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek