Senior Consultant, Implementation and Enrollment Manager

Lincoln Financial

Sr. Consultant leading complex implementations for group benefit clients at Lincoln Financial.

Posted 6/24/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $96,900 - $176,200 per yearWebsite

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Hard Skills

project managementimplementation lifecyclegroup benefitsenrollment strategybenefit educationrisk managementprocess improvementworkflow simplificationstakeholder managementmilestone tracking

Soft Skills

communication skillspresentation skillsrelationship buildinginfluencing skillsteam collaborationclient experience managementproblem-solvingorganizational skillsleadershipstrategic thinking

Industry Keywords

group protection productsdisabilityleavelife insurancesupplemental healthclient onboardingmulti-stakeholder initiativesfinalist presentationssales supportaccount management

About the role

Key responsibilities & impact

Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.)
Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education.
Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews.
Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs.
Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies.
Document decisions, maintain clear communication, and manage expectations across all stakeholders.
Provide guidance on communication strategies and enrollment best practices.
Support finalist presentations and sales efforts by presenting implementation capabilities and approach.
Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience.
Serve as a liaison between internal teams to resolve issues and streamline processes.
Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes.
Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience.
Identify opportunities to simplify workflows and improve implementation outcomes.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience (4+ years in lieu of degree)
5–7+ years of group benefits, enrollment, or implementation experience
Strong knowledge of group protection products (disability, leave, life, supplemental health)
Demonstrated project management experience managing complex, multi-stakeholder initiatives
Exceptional communication and presentation skills (written and verbal)
Proven ability to influence and build relationships across diverse stakeholders

Benefits

Comp & perks

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training