Customer Success Manager

Linear

Customer Success Manager managing relationships with Linear’s top customers. Fostering strong interactions to drive customer satisfaction and retention in a remote-first company.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Soft Skills

organizational skillstime management skillsverbal communication skillswritten communication skillsability to articulate complex conceptscustomer advocacycollaborationtraining skillsrelationship managementadaptability

Tools & Technologies

SaaSLinear

Industry Keywords

technical customer-facing rolecustomer onboardingbusiness outcomesproduct enhancementsfast paced environmentstart up experiencedeveloper tools

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

Requirements

What you’ll need

5+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred

Benefits

Comp & perks

Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
Stipend to set up your home office
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites
5 weeks of paid vacation
4 months of paid parental leave